Principal EA Engineering Lead
Position Overview:
We are seeking a highly technical and strategic Principal Engineering Lead to lead the engineering organization responsible for our Enterprise Applications portfolio. This individual will serve as the technical leader for a team supporting Salesforce, DealCloud, DevOps, and Quality Engineering while partnering closely with Product Specialists and Functional Architecture to deliver scalable, AI-enabled business solutions.
This is a hands-on player-coach role, not a traditional people management position. The successful candidate is expected to actively participate in architecture, solution design, proof-of-concepts, code reviews, and complex technical problem solving while leading and developing a high-performing engineering organization. Approximately 40–50% of the role will remain hands-on technical work, with the remainder focused on engineering leadership, mentoring, delivery, and cross-functional collaboration.
What you will do:
Engineering Leadership
- Lead the Enterprise Applications engineering organization, including Salesforce Development, DevOps, and Quality Engineering.
- Build a high-performing engineering culture focused on quality, innovation, collaboration, and continuous improvement.
- Coach, mentor, and develop engineers while fostering technical growth and career progression.
- Participate in hiring, succession planning, and performance management.
- Manage engineering capacity and resource allocation across concurrent initiatives, balancing strategic priorities, delivery commitments, and team bandwidth.
Hands-on Technical Leadership
- Serve as the technical leader for the Enterprise Applications organization by actively contributing to solution architecture and engineering decisions.
- Remain hands-on by participating in architecture reviews, design sessions, code reviews, proof-of-concepts, and complex technical implementations.
- Partner with engineering teams to resolve the most challenging technical issues and remove delivery roadblocks.
- Lead the technical direction and engineering best practices for Salesforce and DealCloud implementations, customizations, and platform extensions.
- Champion AI-assisted software development, engineering automation, and modern development practices.
- Set the technical standard for engineering quality and continuously raise the engineering maturity of the organization.
Technical Strategy
- Define and execute the engineering strategy for the Enterprise Applications portfolio.
- Establish engineering standards, architecture patterns, coding guidelines, and development best practices.
- Lead technical design reviews and architectural decision-making.
- Ensure solutions are scalable, secure, maintainable, and aligned with enterprise architecture.
- Evaluate and recommend technologies that improve platform capabilities, developer productivity, and long-term maintainability.
Solution Delivery
- Partner with Product Specialists during discovery and solution design.
- Translate business requirements into scalable technical solutions.
- Provide technical leadership for complex initiatives and cross-functional programs.
- Remove technical roadblocks and guide teams through critical implementation challenges.
- Drive successful delivery of strategic initiatives across Salesforce, DealCloud, and the broader Enterprise Applications ecosystem.
Platform Operations & Production Support
- Own the production support model across the Enterprise Applications platform.
- Establish and continuously improve incident management, triage, escalation procedures, and service level objectives (SLAs).
- Drive root cause analysis, problem management, and continuous improvement to reduce recurring production issues.
- Ensure operational excellence through monitoring, observability, automation, and proactive platform health management.
Platform Modernization
- Drive modernization of enterpri