Premier Account Executive, NAM

Role Purpose

The Premier Account Executive, NAM is a senior individual contributor responsible for driving new logo and expansion revenue across Omilia 's Premier accounts in North America. The role owns the full sales cycle — from prospecting and qualification through to commercial close — targeting large, high-value enterprise organisations deploying contact centre AI and conversational automation. Success is measured by new logo ARR, pipeline coverage, win rate, and the quality of strategic relationships built across the North American Premier account base.
Accountabilities

- Own and deliver new logo ARR and expansion revenue targets for assigned Premier accounts across North America — driving the full sales cycle from prospecting and qualification through to contract signature.

- Build and maintain a healthy, accurately forecasted pipeline — providing the VP of Premier Sales with reliable revenue projections and transparent deal status on a weekly cadence.

- Develop and execute a territory plan for assigned Premier accounts — mapping decision-making structures, identifying whitespace, and aligning Solution Consulting and internal resources to the highest-value opportunities.

- Serve as Omilia 's senior commercial representative and trusted technical advisor for Premier accounts — building executive-level relationships and positioning Omilia as the platform of choice for contact centre AI transformation.

- Protect Omilia 's commercial interests by rigorously qualifying opportunities — avoiding engagements where technical challenges, integration complexity, or compliance constraints outweigh realistic partnership potential.

- Act as the primary source of Premier account market intelligence — feeding structured feedback on buyer priorities, competitive dynamics, and product requirements to Sales leadership, Product, and Marketing.

Key Responsibilities
Territory and Pipeline
- Develop and execute a structured territory plan for assigned North American Premier accounts — defining target account lists, mapping buying centres and decision-making structures, building a multi-channel pipeline development strategy, and applying rigorous qualification methodology (MEDDIC/MEDDPICC) to accurately assess technical feasibility and business value before committing internal resources.

Sales Execution

- Lead the full enterprise sales cycle for Premier account opportunities — from discovery and business case development through solution scoping, commercial negotiation, legal review, and contract signature.

- Lead the preparation and delivery of proposals, RFP responses, technical presentations, and product demonstrations — accurately mapping Omilia 's capabilities to each prospect's business requirements and operational context, and acting as a trusted technical advisor who develops a deep understanding of each organisation's contact centre challenges and CX transformation objectives.

- Proactively identify customer needs and build compelling business cases — addressing objections related to integration complexity, compliance requirements, and total cost of ownership to drive solution adoption.

- Facilitate a seamless pre-sales to implementation transition — providing comprehensive knowledge transfer to Professional Services and Customer Success, ensuring clear communication of project scope, contractual obligations, and customer expectations at contract signature.

- Partner with Solution Consultants to scope and position technically credible solutions — contributing to POC qualification, RFP response strategy, and the structuring of proposals that map Omilia 's full platform portfolio (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) to each prospect's identified business outcomes.

- Manage complex, multi-stakeholder deal cycles — engaging economic buyers, IT decision-makers, procurement, legal counsel, compliance teams, and executive sponsors — maintaining momentum to advance deals to closure.

Relationship D