Portuguese Payroll Delivery Senior Associate

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at

Summary:
To contribute and support the team responsible for the execution of payroll and post-payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required
Main Responsibilities

• Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
• Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
• Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
• Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard
• Support System Maintenance Testing

• Liaise and transact with Third Parties
• SOC Controls completed on time and with the necessary evidences
• Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
• Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
• Maintenance of DWIs to ensure processes are up to date and reflective of the service
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Highlight to Service Manager any deviations from the standard scope of service
• Ability to recognize and deal appropriately with sensitive and confidential information
• Time Recording to be completed accurately and on time
• STRADA Security Standards are adhered and followed
• Contribute to team meetings and raise any issues immediately to your Service Manager
• Ensure you are up to date with all STRADA HR announcements and communications
• Build good relationships with all lines of businesses where appropriate
• Update internal stakeholders, when needed, in a timely and accurate way
• Participates in projects and activities as needed and assigned
REQUIRED EXPERIENCE
Professional / Job Experience

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training
Essential

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Desirable

• Experience working with HR and payroll dat