Pharmacy Patient Associate (2026-7246)
The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions.
Responsibilities
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Review and process patients’ enrollment forms to the Patient Assistance Program (PAP)
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Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.
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Notify patients and health-care providers of approvals, denials, and any next steps needed to continue the enrollment process
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Schedule treatments to be sent to the patient or patient’s health-care provider
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Support inbound and outbound phone lines for the PAP program
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Communicate daily with patient/authorized representative on eligibility based on PAP criteria and health-care providers to manage expectations.
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Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program.
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Prioritize workload to ensure patients’ enrollments are processed within specified time-frame
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Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician’s office staff.
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Respond to program inquiries from patients, authorized representatives, health-care providers, patient advocates and caregivers.
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Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.
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Execute day-to-day operations specific to the assigned program(s).
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Maintain patient confidentiality at all times.
The above duties are meant to be representative of the position and not all-inclusive.
REQUIRED EDUCATION AND EXPERIENCE:
- High school diploma or equivalent
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Two (2) years of work experience in a customer service or customer focused role
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One (1) year of work experience in a call center environment.
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Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers
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Must have proven ability to provide consistently high-quality of service
PREFERRED EDUCATION AND EXPERIENCE:
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Associate Degree or technical school training in a related field
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Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
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Experience with HIPAA and patient services
- Bi-lingual, English and Spanish
KNOWLEDGE, SKILLS & ABILITIES:
- Demonstrated empathy and compassion
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Excellent verbal and written communication skills
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Excellent organization skills and detail oriented
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Balance multiple priorities to meet expected response deadlines
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Adaptable, flexible and readily adjust to changing situations
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Ability to work independently and as a member of a team
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Ability to comprehend and apply basic math principles
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Ability to apply logical thinking when evaluating practical problems
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Ability to present information and respond to questions from stakeholders
- Ability to interact with a diverse group
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Ability to listen and demonstrate a high degree of empathy
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Demonstrated computer skills includes Microsoft Word, Excel, and Outlook
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Display tact and diplomacy in response to unfavorable or negative situations
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Demonstrated sensitivity and understanding when speaking with patients
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Demonstrated passion for speaking with people in an outgoing way
PHYSICAL REQUIREMENTS:
- Location of job activities 100% inside
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Extensive manual dexterity (keyboarding, mouse, phone)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
The expected base pay range for this position is $19–$24 per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In