Personal Vacation Planner Agent
Job Summary
We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC.
This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.
ESSENTIAL FUNCTIONS:
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Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects.
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Present cruise products and make travel recommendations.
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Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
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Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales.
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Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
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Perform other job-related functions as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:
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Minimum High School Diploma or GED.
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Inside / outside field 1 year sales experience with proven sales success.
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Experience developing new business and new accounts with a customer service background.
- Proficient in Microsoft Office Suite.
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Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels.
- Excellent interpersonal skills.
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Superior prospecting, presentation and closing skills.
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Comfortable working in an environment requiring achievement of monthly sales targets and goals.
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Effective time management, organizational and multi-tasking skills.
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Ability to maintain strong working knowledge of cruise products.
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Ability to work independently and manage our Customer Relationship Management (CRM) system.
- Good problem-solving skills.
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Consistent and reliable attendance and punctuality are essential functions of the job.
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Must be fluent in English and be able to read, write and articulate in English
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For internal interest, one must be in good standing with no verbal, written, or final warning.
OTHER:
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Shifts:
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The training class runs for four (4) consecutive weeks:
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Monday through Friday 09:00 AM - 06:00 PM (EST).
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Once you've graduated from the training, your schedule will be:
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Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
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Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
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Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.
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All applicants should fill out the application thoroughly.
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Salary:
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The starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role i