People Generalist

Hello. We’re Teya . Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you Your Mission You will join Teya ’s People Partnering team, supporting our Commercial organisation. Working closely with People Partners, the VP of People, and People Generalists across Europe, you will help keep operations running smoothly, accurately, and at pace. You will support the full employee lifecycle, from onboarding and routine data changes to employee relations and offboarding, with opportunities to grow in line with your strengths and interests. As Commercial organization continues to scale, you will have room to take ownership, simplify processes, and improve ways of working. Your Responsibilities People service and ticketing - Own the People Partnering Jira ticketing queue, resolving employee queries end-to-end within agreed SLAs. - Be the first point of contact for questions on policies, processes, and lifecycle events. People operations and HRIS - Process all lifecycle changes in HiBob: new starters, leavers, contract changes, reporting line updates, and cost centre moves. - Draft and issue standard letters across the employee lifecycle offers, probation outcomes, contract variations, promotions, and references. - Maintain and update letter templates; ensure e-signing and filing are complete. - Run monthly HiBob audits to ensure data accuracy across org structures, supervisory orgs, and job profiles. - Identify and implement ways to automate repetitive tasks in HRIS. - Document and maintain People Team processes and guides, keeping SOPs up to date and improving our Confluence knowledge base. Employee relations and compliance - Support People Partners on ER cases: notetaking in meetings, shadowing more complex cases, and providing early intervention on emerging issues. Leading where comfortable. - Apply UK employment knowledge while gaining exposure to other locations as needed. Data, insights, and projects - Conduct exit interviews and report on attrition trends and themes to People Partners. - Pull headcount snapshots, attrition views, and engagement survey data; produce clean summary views for People Partners and leadership. - Support non-recurring projects as directed by the People Partner or People leadership. Coordination and admin - Manage onboarding logistics for new starters across all geographies: checklists, welcome comms, and document collection. - Own recurring People ops routines: probation reminders, benefit enrolment coordination, and site-specific rituals. Your Story - 2-3 years working experience in a HR Coordinator or People Generalist role. - CIPD 3-5 qualified preferred - Good grasp of UK employment practices and a willingness to build that knowledge quickly. - Comfortable with HRIS systems (HiBob experience an advantage) and confident producing data summaries in Excel or Sheets. - Highly organised with strong attention to detail and clear written communication, particularly for formal documentation and letters. - Able to manage a varied workload, pri