PCS Project Manager

PCS Project Manager
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:
Why Syneos Health

- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities
Responsibilities include:

- For allocated projects, upon handover from the Illingworth Global Project Start-Up (GPSU)
team be the first point of contact for both CRO (Contract Research Organisation) and sponsor
clients, project issues, heads of trial sites, vendors, and Illingworth business units and functions,
liaising with the AD PCS and Senior Director of PCS for issue management and resolution.
- Be responsible for the day-to-day oversight and close out of allocated patient concierge
projects and to liaise with the PCS Coordination team, Finance, and IT (INFORMATION
TECHNOLOGY), delivering the project until completion in accordance with the appropriate
clinical SOPs (Standard Operating Procedures), GCP (Good Clinical Practice) and all applicable

regulatory requirements.

- Provide project specific training to the PCS coordinators assigned to the team and oversee

their project work.

Attend project handover meetings from GPSU and kick-off meetings where necessary with
clients, gaining an understanding of the study indication, patient demographic, project budget,
PCS deliverables and timelines.

- Work with the PCS Concierge Coordinators (PCS PCCs) to arrange the set-up of the trial
environment within the PatientGO® portal.
- Lead the process of document creation and translation for site and ethics ready patient facing
material, in conjunction with the global start-up team. Give guidance to the client on Travel and
Expense Reimbursement Policy set-up and management, with the aim to minimise patient
burden and maximise the potential of their retention.

- Develop a clear understanding of the study budget and its scope, managing it to the point of
completion and reconciliation. Prepare accurate financial and activity forecasts for the lifetime of
the project and report actual performance against forecast. Prepare monthly invoices based on
project activity. Identify changes in scope and seek client approval for change orders.
- Manage external vendors providing services to the project ensuring they meet Service Level
Agreements and other contractual agreements.
- Conduct monthly project reviews and report progress identifying achievements and issues with
overall study progress, f