Payroll Portugal, Senior Associate (with SAP)

Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.To learn more about us, visit stradaglobal.comSummary:Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients Main Responsibilities:Support Managers with client engagement ensuring all information is accurate and provided on timeProvide support and guidance for all implementations and go livesProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for the maintenance of the Client Solution workbookResponsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentationEnsure and Sign Off System Maintenance TestingSupport the review of the Statement of Works before its shared with the Client to ensure its fit for purposeResponsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programsResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededSupport Year EndAbility to recognize and deal appropriately with sensitive and confidential information.Proactively identify upsell opportunities.Support Management with the resolution of client escalations, along with lessons learnt.Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.STRADA Security Standards are adhered and followed.Time Recording to be completed on time and accurately.Contribute to team meetings and raise any issues immediately to your Operations ManagerEnsure you are up to date with all STRADA HR announcements and communications.Build good relationships with all lines of businesses where appropriate.Participates in projects and activities as needed and assigned.Key Criteria to monitor performance. Adherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsAdoption of innovation initiativesReduction of client escalations through knowledge transfer to both the client and payroll teamDemonstrate professionalism and act responsibly.REQUIRED EXPERIENCEProfessional /Job Experience Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll.Ability to identify and mitigate risks.Strong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environment.Attention to detail.Excellent written and