Payroll Lead (Dutch Payroll)
Join us on a journey of endless possibilities
At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at
Payroll Lead (Dutch Payroll)
Responsible for supporting country-specific operations by leveraging functional and technical expertise, as well as local market knowledge, to ensure operational teams are fully equipped to meet client deadlines and deliver high-quality service.
Delivery Key responsibilities:
As the Payroll Lead , you will be required to be a subject matter expert (SME) in all areas of payroll processing. You will be required to analyze and respond to complex issues that require comprehensive knowledge of payroll activities. As the SME, you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role. In this role you will be responsible for supporting the Sales process including sharing current payroll practices, legislation requirements and other key information to support the Sales life cycle. The Payroll Lead is expected to partner with the technical team and maintain the country solution.
Key Responsibilities
-
Support and process payroll from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions
-
Ensure that the Payroll calendar is followed, and any deviation is dealt with via the appropriate change control process
-
Proactively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include but is not limited to, estimating and implementing changes
-
Understand standard, and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service
-
Maintain current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map
-
Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized
-
Lead projects designed to improve customer satisfaction and business performance
-
Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities
-
Support of the sales life cycle including payroll practices and legislation requirements
- Ensure compliant use of all systems
-
Support technical issue coordination and resolution
-
Maintain the client solution and provision functional support as needed
-
Recommend or participate in innovation activities to drive continuous improvement
-
Support project implementations and go-lives
-
Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role
-
Contribute to team meetings and raise any issues immediately to your Operations Manager
-
Ensure you are up to date with all Strada announcements and communications
Key Criteria to monitor performance
-
Adherence to all Security and Compliance procedures
-
100% Attainment of customer SLA agreements
- Adherence to quality standards
-
Adoption and support of innovation initiatives
-
Reduction of client escalations through knowledge transfer to both clients and colleagues
-
Demonstrate