Payroll Delivery Associate with German

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at Language Skills: English, German, Polish Summary: To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required Main Responsibilities - Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs - Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks - Where applicable ensure Data Management is performed accurately and on time - Ensure Tickets and Calls are responded within SLA timescales and to a high standard - Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs - Proficient in using systems and tools - SOC Controls completed on time and with the necessary evidences - All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate - Highlight to Service Manager any deviations from the standard scope of service - Ability to recognize and deal appropriately with sensitive and confidential information - Successful completion of all learning objectives - Time Recording to be completed accurately and on time - STRADA Security Standards are adhered and followed - Contribute to team meetings and raise any issues immediately to your Service Manager - Ensure you are up to date with all STRADA HR announcements and communications - Build good relationships with all lines of businesses where appropriate - Update internal stakeholders, when needed, in a timely and accurate way - Participates in projects and activities as needed and assigned Key Criteria to monitor performance - Adherence to all Security and Compliance procedures - 100% Attainment of customer SLA agreements - Adherence to quality standards - Adoption of innovation initiatives - Reduction of client escalations through knowledge transfer to both the client and payroll team - Demonstrate professionalism and act responsibly REQUIRED EXPERIENCE Professional /Job Experience - Knowledge of MS Office tools such as Excel, Word, and PowerPoint - Flexibility to support a global and fast paced environment - Attention to detail - Excellent written and verbal skills - Self-motivated and a willingness to learn Education and Training Essential - High school diploma or equivalent - 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment - HRIS knowledge Desirable - Experience working with HR and payroll data At Strada, our values guide everything we do: - Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. - Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. - Challenge Ourselves to Work Smarter – We move faster than the wor