Patient Support Supervisor - Certified Pharmacy Technician, Prior Authorizations

🌟 Patient Support Supervisor (Specialty Pharmacy)

📍 Location: Remote – supporting Northeast (EST Zone)

🚀 About the Role

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment.

The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance.

💼 Position Summary

The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time.

This role partners closely with internal teams and hospital stakeholders to:

- Meet service level agreements (SLAs)

- Ensure adoption of best practices

- Drive team performance, engagement, and development

🔑 Key Responsibilities

👥 Team Leadership & Operations

- Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support

- Provide ongoing performance management, training, and mentorship

- Manage staffing, scheduling, PTO, and time reporting (ADP)

- Step in to support workload during peak or short-staffed periods

🏥 Patient & Partner Coordination

- Ensure patients receive medications on time and without barriers

- Partner with hospital/clinic stakeholders through regular meetings and collaboration calls

- Maintain strong working relationships with pharmacy and clinical teams

📊 Workflow & Performance Management

- Monitor and ensure achievement of service level metrics and quality standards

- Conduct audits, oversee system workflows, and manage responsiveness to incoming requests

- Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams

🔄 Process Improvement & Support

- Identify and implement operational improvements and best practices

- Support data, analytics, contracting, and special projects

- Provide troubleshooting, guidance, and issue resolution for team members and partners

⚙️ Administrative & Coordination

- Assist with hiring, onboarding, training coordination, and system access setup

- Maintain confidentiality of sensitive patient and business data

✅ Qualifications

📜 Licensure & Experience

- Active Pharmacy Technician license/registration (state-specific)

- National certification (CPhT) required

- 3+ years pharmacy technician experience (specialty pharmacy preferred)

- Prior leadership experience (formal or informal) strongly preferred

🎓 Education

- High School Diploma or GED (required)

- Bachelor’s degree (preferred or in progress)

- Leadership/management training (preferred)

💡 Skills & Competencies

- Strong leadership, communication, and team development skills

- Ability to influence, collaborate, and drive results across teams

- Solid operational and analytical skills; ability to identify trends and improve performance

- Proficiency in Microsoft Excel and Word (data analysis, reporting)

- Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)

- Highly organized, detail-oriented, and patient-focused

- Ability to manage multiple priorities and maintain confidentiality

🌍 Additional Requirements

- Ability to lead both remote and on-site teams

- Willingness to travel up to 20% (if outside core locations)

🎯 Why Join Shields?

- 🌱 Fast-growing leader in specialty pharmacy

- ❤️ Mission-driven, patient-first culture

- 📈 Strong career growth and leadership development opportunities

- 🤝 Collaborative and supportive environment

🔍 SEO Keywords

Patient Support Supervisor, Pharmacy Super