Patient & Site Engagement Operations Manager - Sponsor Dedicated (m/w/d)

Job Title: Patient & Site Engagement Operations Manager - Sponsor Dedicated (m/w/d)

Job Location: Sofia, Bulgaria

Job Location Type: Home-based

Job Contract Type: Full time
Job Seniority Level:

Job Overview
Collaborate with pre and post award stakeholders to manage the coordination, planning, quality and implementation of Patient Recruitment and Retention operational plans on small/mid size studies. Position may be responsible for the implementation of smaller programs in their entirety. Communicate with sponsors and project teams to implement and monitor impact of the recruitment/retention tactical plan; make additional operational and tactical recommendations as needed based on study performance. Collaborate with internal teams and external providers to deliver all appropriate tactics associated with the recruitment/retention strategy. Represent IQVIA Patient Recruitment at site/sponsor-facing meetings (i.e. KOM, IM, F2F/LL, etc.) to present strategy/rationale, train CRAs and site staff, and conduct recruitment support workshops as required. Ownership for study KPI and financial performance.

Essential Functions
• Work together with strategy team to translate recruitment and retention strategy into operational and tactical plans to positively impact recruitment and retention rates for assigned projects
• Serve as internal consultant to project teams to implement operational recruitment plans on new and/or existing projects needing recruitment and retention services
• Manage the scope of work, objectives, quality of deliverables, and other activities of assigned projects (based on scope, may co-manage or independently manage these projects)
• Serve as primary operational project contact for patient recruitment and retention programs with sponsor to ensure appropriate communication channels are maintained and reporting schedules adhered to as required
• Management of assigned project budget(s) to meet financial and company goals (realization targets)
• Coordinate operational and tactical related project activities for study team and sponsor to ensure that overall project milestones are met
• Develop and implement risk management plans for minimizing impact on project objectives and deliverables
• Other duties as assigned by Management

- Maintain knowledge of current recruitment trends, vendors, and technologies to increase productivity and recommend additional support as needed
• Leverage internal intelligence to support and refine strategy on assigned projects
• Provide technical expertise as able in support of project specific and interdepartmental training efforts
• Support continued process improvement to ensure quality in the department

- Performing executional task to manage vendors and patient advocacy groups ( e.g. vendor budgets, totality, PO requests, change orders, contracting compliance submission invoice reconciliations, etc)

- Liasing with vendor accoutn manager to ensure impact tracking on PSE activities and corresponding digital assets

- Ensuring timely PSE related updates to data systems (e.g., DEICT dasboard, vTMF); supporting PSE manager in pulling relevant reports.

- Coordinating schedules among internal and external stakeholders to suppport meetings planning for PSE activities.

- Undertaking logistical components for congress/conference planning for R&D activities.

- Participating in cross - DU PSE forums/community of practice to share learning and best practices.

Qualifications
• Bachelor's Degree Health care or other scientific discipline or educational equivalent Req
• 6 yrs. of relevant industry experience. Equivalent combination of education, training and experience.
• In depth knowledge of the drug development processes across all functional areas
• Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
• Excellent organizational and problem solving skills
• Effective time management skills and ability to manage competing priorities
• Strong interpersonal