Patient Services Representative

Category: Customer Service

Location:

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O , diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the

Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.

The Patient Services Representative will perform the functions outlined below:

- Handle patient calls related to their outstanding balances

- Transcribe voicemails from patients and returns the patients' message

- Facilitate payments utilizing client software application

- Review all records and makes necessary financial responsibility transfers

- Check patient eligibility through insurance online website

- Make payment plan arrangements for patients experiencing financial difficulty,and small balance write-off based on the Clientestablished guidelines

- Escalate issues/concerns that cannot be resolved to Team Lead and/or Client

- Stay up to date with the changes that affect client’s reimbursements

- Understand how the medical insurance industry works

- Thoroughly notes all encounters/accounts worked

- Always maintain HIPAA guidelines. Patient confidentiality is critical

- Know how to read an Explanation of Benefit (EOB) to determine patient vs clientliability.

Requirements
Requirements

- Graduate of any4-year course

- Must have at least 1 year prior experience inbound customer service support preferably in the U.S.medical billing industry

- Possesses keen attention to details

- Must have excellent English written and oral communication skills

- Willing to work under pressure

- Willing to work U.S. hours

Details
Originally posted on Himalayas