Patient Follow-Up & Triage Coordinator (Community Health)

Company: Virtual Spotter (Australian Community Health Client) Location: Work from Home (Philippine-based) Employment Type: Full-Time, 40 hours/week Schedule: Australian business hours – Morning to Evening Salary: Php40,000 - Php50,000/month (based on experience and qualifications) About the Role We're looking for a dedicated Training Supervisor to support a growing Australian community health organization. You'll be the bridge between healthcare professionals (physiotherapists, personal trainers, dietitians, podiatrists) and their clients, ensuring treatment plans and prescribed programs are followed consistently. Candidates with Australian business development experience and a strong understanding of the Australian local market will be highly preferred. This is NOT a sales role. You are the accountability person. Think: a firm but caring teacher making sure homework gets done. What You'll Do - Contact clients to complete pre-coaching/triage forms before appointments (on their behalf) - Conduct scheduled welfare checks and follow-up calls/SMS - Monitor program adherence and flag issues to the relevant professional - Maintain accurate notes under client profiles in CRM systems - Follow structured outreach cadences (e.g., 24hr pre-appointment triage, 11-day post-visit follow-ups) - Manage a daily outreach quota across 300+ recurring clients - Escalate concerns to physiotherapists, coaches, dietitians, or other professionals as needed Who You Are - With Australian business development experience and a strong understanding of the Australian market will be highly preferred. - Previous experience in a supervisory or team leadership position. - Background in allied health, medical reception, personal care assistance, education/teaching, or fitness - Basic understanding of human anatomy (you know the difference between lumbar and cervical spine, what a physio homework program looks like, and can identify common exercises like back squats, lunges, and band stretches) - Excellent written and verbal English communication - Firm yet empathetic personality. You hold people accountable without being cold - Process-driven and detail-oriented. You follow instructions precisely and don't skip steps - Comfortable using CRM tools, spreadsheets, and cloud-based phone/SMS systems - Reliable internet connection and quiet home office setup Preferred Background (any of these) - Previous experience in a supervisory or team leadership position. - Former medical receptionist or clinic admin - Allied health assistant or personal care assistant (PCA) - Fitness industry experience (gym admin, PT assistant, group fitness coordinator) - Nursing graduate or nursing assistant (even if no longer practicing) What We Provide - Full training and onboarding support - CRM platform (CloudTasker) with built-in SMS, calling, task management, and client records - Clear SOPs, scripts, and templates - Supportive team environment with implementation assistance How to Apply Submit your application and explain why you're a great fit for this role. Highlight any relevant healthcare, or education experience. ---------- / ---------- /f/8cpy3qx-17996/0SAPIWWB4MTS0VMGFK