Patient Assistance Advocate (Pharmacy Technician)
Location:
Remote Position Pay Range:
$16.72 - $27.86 Position Summary:
Will work with patients and clinics to provide financial assistance to
make medications affordable for patients.
Key Performance Areas:
KPA 1 – Patient Assistance
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Submit financial assistance applications for AON patients.
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Follow up on submitted PAP requests for updates.
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Assist patients with financial assistance through manufacturers and foundations.
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Follow up with patients through the entire assistance process's and submit renewals when indicated.
KPA 2 – Customer Service
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Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc.
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SP follow-up to assure orders are being processed efficiently.
- Scheduling deliveries.
KPA 3 – Backup to pharmacy staff
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Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed.
KPA 4 – Education & Training
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Responsible for keeping up on all applicable training and education for maintenance of permit.
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Providing PAP training to new hires when required.
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Will follow up daily to see which grants/foundations have available funds
Position Qualifications/Requirements:
Education : High school diploma, GED or equivalent education is required
Previous Experience : Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Core Capabilities :
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Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
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Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
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Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
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Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
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Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
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Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
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Computer Skills:
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Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Certifications/Licenses :
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Pharmacy technician registration with the Florida Dept of Health in good standing preferred.
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Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Travel : Standard Work Days/Hours Monday to Friday 8:00-5:30 will vary based off respective time zone
Originally posted on Himalayas