Partner Success Lead

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

- Tide is available for UK, Indian, German and French SMEs

- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly

- Over $300 million raised in funding

- Over 2,800 Tideans globally

- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE:

As our Partnerships Lead, you are the primary custodian of our existing partner ecosystem. You will be responsible for nurturing our partner relationships to drive mutual growth, and optimising partner performance. You and your team aren't just a point of contact for our strategic partners; you are a strategic advisor who ensures our partners stay active, compliant, and scale with us.

WHAT WE ARE LOOKING FOR:

Core requirements:

- 8+ years’ experience in SaaS, Fintech or a high-growth business, ideally with 2–3 years at Senior Manager level

- 50/50 Account Management & Business Development : balancing partner growth, relationship management and new business

- People leadership : experienced in managing, coaching and developing high-performing teams

- Growth mindset : able to develop and execute strategies that scale customer acquisition through existing and new partners

- Strategic account management : confident managing complex portfolios and leading senior-level QBRs that drive growth

- Tech-savvy : strong CRM and Partnership Management Platform (PRM) expertise

- Creative & commercial : able to develop and execute innovative growth initiatives

- Compliance-minded : understands brand, regulatory and risk requirements across third-party networks

- Highly organised : able to navigate complex organisations, remove blockers and keep partners moving

- Process-driven : identifies friction, improves processes and builds scalable solutions with Product and Operations

KPIs:

- Account Management: Partner retention, revenue growth, engagement, and expansion of existing accounts.

- Business Development: New partner acquisition, pipeline generation, deal conversion, and revenue from new business.

- Partnership Quality: Partner reactivation, performance, deal cycle time

- Deal renewals/ or growth execution & Operational Support. Number and value of deals executed from owned pipeline; onboarding support and execution assistance on strategic deals as needed

Other requirements:

- Strong communication, stakeholder management and influencing skills; able to secure buy-in across senior and cross-functional stakeholders

- Consistently delivers projects, sets clear expectations and drives accountability

- Translates strategy into structured plans, clear priorities and measurable outcomes

- Proactively identifies inefficiencies, root causes and practical solutions

- Comfortable operating in ambiguity and creating clarity for others

- Leads cross-functional initiatives and builds strong internal and external relationships

- Commercially minded, data-driven and focused on high-impact decisions

- Give