Partner Integrations Specialist
About this job
As Partner Integrations Specialist you will be accountable for the technical delivery of JUMO 's integrations end-to-end. This includes initial analysis through to deployment and go-live. You will work closely with JUMO 's product, engineering and partner-facing teams to document, plan and execute the technical delivery of our products, and coordinate the partner side of the development lifecycle from inception through to launch and post-launch support. You will report to the Head of Integrations.
You will
- Coordinate and manage the technical delivery of JUMO 's products, from scoping to go-live and post-launch support
- Manage and coordinate partner-led deployments as needed (during after-hours/late-night partner maintenance windows)
- Present and lead technical demos and presentations to external partners or internal teams
- Have a willingness to travel across Africa and work with partners on-site
- Create and maintain technical integration documentation to capture business requirements for new integrations (sequence, architecture and component diagrams)
- Act as the bridge between external partners and internal technical teams
- Discuss technical details with internal teams and partners, considering long-term implications and trade-offs
- Resolve integration issues through monitoring, root cause analysis and implementation of technical solutions with the relevant internal or external teams
- Handle technical escalations and follow up on support requests raised with our technical partners
- Perform systems integration testing and user acceptance testing by creating and executing test cases
- Make decisions with partial information in a fast-paced environment
You will need
- An undergraduate degree or diploma
- 5 - 8+ years' experience coordinating between multiple teams to deliver software products
- A technical background, with experience in:
- 3rd Party integrations
- RESTful APIs, JSON/XML and cloud technologies
- Agile processes and software development lifecycles
- Technical analysis and requirements gathering
- Code-based diagrams, e.g. Mermaid or PlantUML
- Stakeholder management skills and the ability to build relationships with partners
- A positive and constructive attitude
- The ability to self-manage and take ownership, show initiative
- The ability to push back constructively and say 'no' where appropriate, both internally and externally
- The ability to adapt communication style to technical and non-technical audiences
- To be a logical and critical thinker with strong problem-solving skills, able to question assumptions
- Attention to detail
- The ability to prioritise, take in the bigger picture, and stay flexible with changing priorities
- To be comfortable building lightweight tools or automations (e.g. scripts, Google Apps Script, JavaScript, simple web tools)
- To embrace change, as the work environment is dynamic, fast-paced and full of challenges
Bonus if you have
- Experience with cloud monitoring services such as Datadog
- Experience in fintech, payments, mobile money or e-wallet ecosystems
- Fluency with project management tools (e.g. JIRA, Confluence)
- Experience with API tooling such as Postman
- Experience with code-based diagrams (e.g. Mermaid, PlantUML)
We ask a lot of each other at JUMO , but we give a lot too.
You will love
- Collaborating with smart, engaging people in an inspiring work environment
- Working for impact
- Growing and learning continuously, with loads of encouragement and support
- Boldly taking risks as we navigate new challenges
- Flexible work practices enabling your best delivery
- Being autonomous and empowered to lead
- A stack of leading-edge technologies
Remote FirstThis position is based in South Africa. We operate a remote first working approach, where working remotely is our default way of working. Our environment is designed to foster innovation and enable collaboration. We have co-working spaces