Part Time Daytime Florida-Based Helpline Counselor
Part Time Daytime Helpline Counselor (Remote, Florida residents only)
Industry: Essential community services
Location: Fully remote in the state of Florida
Schedule: Part time, 16-29 daytime hours per week (schedule to be determined)
Training schedule: Daytime , specific shift either 10am-3pm or 12pm-5pm (based on group availability). Beginning in September.
Compensation: $20 per hour
Summary of Mandatory Qualifications:
- Must be a Florida resident living within the state
- Have at minimum an associate's degree from an accredited university
- Have four (4) years of combined education and relevant work experience (see below)
- Ability and interest in de-escalating callers experiencing crisis
- Ability to pass a level two (2) DCF background screening and a drug test
Full Job Description
About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.
About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
We think the ideal candidate is someone who:
- Is willing and able to learn our approach to crisis counseling through training and experience
- Has demonstrated the ability to conduct self-care
- Shows compassion, empathy, and respect to people from different cultures and backgrounds
- Prefers to work autonomously once adequately trained
- Is motivated to grow and learn in the position through training and coaching
- Is passionate about assisting others and has a background in service
- Is technologically savvy and able to take notes while talking or listening
- Is looking for flexible, part time work
If this describes you, please read on!
Requirements
To be considered for this position, you must:
- Be a Florida resident residing within the state
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Be able to pass a level two (2) DCF background check and drug test prior to employment
- Meet or exceed our education requirement:
- A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
- An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
- Have a minimum typing speed of 30 WPM
- Be comfortable with a phone and virtual chat-based work environment
- Be available for 16-29 hours per week with a consistent schedule (flexible and accommodating options available)
Benefits
We are pleased to offer:
- Part Time employment at a rate of $20/hr
- 100% paid training, plus future opportunities for employer-sponsored certifications
- Flexible scheduling
- Work supplies such as company laptop, mouse, headset, paper, and pens
Our Commitment to Inclusion
We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their backgrou