Palantir L2 Support Specialist

This is a remote position.

We are looking for Palantir L2 Support Specialists to support enterprise Palantir environments, with a focus on operational support, incident management, and platform stability. The role is centred around supporting Palantir Foundry and Foundation environments within structured ITIL-based support processes.

This is a support and operations role rather than a development position, requiring strong troubleshooting skills, production support experience, and understanding of enterprise platform operations.
Responsibilities

• Provide Level 2 operational support for Palantir environments
• Investigate and resolve incidents and production issues
• Support problem management activities
• Analyse logs and monitoring data

• Troubleshoot application and platform issues
• Support integrations and interfaces between systems
• Work within ITIL aligned operational processes
• Escalate and coordinate issues where required
• Support platform stability and operational excellence

Requirements

• Enterprise application support experience
• Strong Level 2 support background
• ITIL process understanding

• Incident and problem management experience
• Operational troubleshooting skills
• Experience with integration and interface concepts
• Log analysis and monitoring experience
• Operational knowledge of Palantir Foundry and/or Palantir Foundation
Nice to have

• Experience within large enterprise environments
• Production support of data platforms
• Service management tooling experience

• Monitoring and observability tools
• Financial services, consulting or large corporate experience

Benefits

- Solid, competitive salary

- Work in multilingual, multinational and multicultural environment on international projects

- Comprehensive healthcare

- Long-term B2B contract with stable project pipeline

Originally posted on Himalayas