P&C Liability Bodily Injury Adjuster - Norfolk, VA

Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We're on the lookout for a Bodily Injury Adjuster in the Norfolk, VA area to join our growing team! As a Bodily Injury Adjuster, you will adjust third party General Liability, Auto Liability, Errors and Omissions, and Law Enforcement claims in which a claim exists for bodily injury, personal injury or wrongdoing. This role is a full-time, home-based position that may require travel at times to claims meetings at client locations, seminars for obtaining CEU credits, and scene investigations or inspections.
Key Responsibilities

- Perform all duties as outlined in the Property Damage Adjuster Job Description

- Daily review of workflow and claim system reminders with follow up and significant progress towards completion of any task set as a reminder, or received in workflow within 72 hours

- Review of new claims assignments within 24 hours of assignment/Completion of the Plan of Action

- Contact with the insured/claimant within 24 hours of assignment

- Assign appraisers or coordinate the receipt of estimates of damage according to client guidelines or approval

- Determine if estimates or appraisals are appropriate based upon reported damages and other evidence

- Gather evidence of damages

- Interview or obtain recorded statements from the claimant, the Insured and any witnesses

- Request payment authorization according to client guidelines and Davies Claims North America policy and procedures

- Follow client guidelines for any claim denial

- Obtain internal investigation reports from the insured (client) when permitted by the client

- Professional and timely communication with the client

- Determine degree of attorney involvement, if any

- Always act with the utmost good faith in handling of the claim from beginning to closure

- Set reminders within the claim system for necessary follow up in an appropriate time frame

- Accurately record any communication, or activity relevant to the claim; in the claim system notes

- Follow procedures to image documents sent to you that are relevant to the claim file (including e-mail)

- Meet the requirements of Continuing Education as required for licensure as an adjuster

- Maintain a 95% claim closure ratio

- Report to the Excess carrier on any claim that meets the requirements to do so (including status reports)

- Immediately notify your supervisor and the client of any Summons and Complaint received, identify assigned defense counsel, communicate and cooperate with defense counsel

- Obtain status reports from defense counsel at 90-day intervals

- Read and Understand the Excess Carrier Insurance Policy

- Run ISO ClaimSearch on injured claimants

- Determine the injury status of all persons involved in a crash investigation

- Interact with insurance adjusters from other companies to obtain information needed to process your claim

- Respond to Reservation of Rights letters from Excess Carrier if necessary

- Develop working knowledge of No Fault/PIP law

- Enter necessary information into the claim system to ensure mandatory reporting to Medicare

- Follow Davies Claims North America guidelines when settling claims involving a Medicare recipient

- Check for the claimant’s compliance with F.S. 768.28 Sovereign Immunity

- Recommend/assign field adjuster as necessary

- Review field adjuster reports for thoroughness and accuracy.

Skills, knowledge & expertise

- College degree or equivalent experience

- Possession of Adjuster license

- Maintain CEU credits for Adjuster license

- Excellent knowledge of Tort Law, bad faith procedures and case law, as we