OSP Controls-Business Systems Analyst
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description
The OSP Controls & Governance team isseekinga skilled and motivated Business Systems Analyst (BSA) to support and enhance ourSitetrackerenvironment, the project management platform used across both O utside Plant (OSP) and Inside Plant (ISP)operations. This role acts as the bridge between business needs and technical solutions, ensuring thatSitetrackerand its underlying Salesforce platform areoptimizedto support the complex requirements of large-scale infrastructure projects.
The BSA will play a key role in analyzing business processes, gathering requirements, and designing solutions that drive efficiency, consistency, and governancefor the team. You will work closely with project managers, stakeholders, and technical teams to ensure that system configurations, integrations, and workflows meet operational needs and align with governance standards.
As the Business Systems Analyst, youwillhavea directimpact onhow OSP and ISP projects are planned, managed, and delivered. By aligningSitetrackerfunctionality with business processes, you will drive efficiency, improve data accuracy, and enable better decision-making across the organization. Your contributions will enhance the reliability and scalability of project delivery, supporting both operational teams and executive leadership.
This position requires both technicalexpertiseand business acumen. The BSA willoperateindependently on key initiatives, while also collaborating closely with project managers, governance leaders, and technical teams.
Responsibilities
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Partner with stakeholders to gather, analyze, and document business requirements related to project management processes inSitetracker.
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Translate business needs into clear functional specifications and system configurations.
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Collaborate with developers, administrators, and project teams to design, test, and implement solutions inSitetracker/Salesforce.
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Maintain system integrity by monitoring data quality, workflows, and integrations, resolvingissues proactively.
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Support ongoing enhancements byidentifyingopportunities for process automation, improved reporting, and system optimization.
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Act as a subject matter expert onSitetrackerfunctionality, providing guidance, training, and documentation to end users.
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Develop andmaintaingovernance documentation, ensuring compliance with organizational standards.
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Partner with OSP and ISP Controls & Governance leadership to prioritize the systems roadmap and ensure alignment with broader strategic initiatives.
Qualifications
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Bachelor's degree in business, Information Systems, Computer Science, or related field (or equivalent practical experience).
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Proven experience as a Business Systems Analyst or similar role(5+ years of experience), with a focus on Salesforce-based platforms.
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Hands-on experience in Salesforce configuration, workflows, and reporting (required).
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Experience with Sitetracker is stronglypreferred.
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Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.
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Excellent communication skills with the ability to work effectively across business and technical teams.
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Familiarity with project management concepts and telecom/infrastructureoperations asa plus.
Skills
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Strongcommunicationandcollaboration skills with the ability toown an intended result, and commun