Operations Supervisor

📍 Philippines

📅 Posted 2026-07-22 · via Himalayas

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WHAT YOU'LL OWN

- Oversee the daily operations of the contact center team and ensure performance targets are met

- Coach, mentor, and motivate teammates to consistently deliver excellent service

- Monitor real-time performance metrics and step in proactively when support is needed

- Conduct regular team huddles, one-on-ones, and performance check-ins

- Identify gaps in processes or performance and implement practical, people-centered solutions

- Escalate complex concerns appropriately and ensure swift, effective resolution

- Collaborate with QA, HR, and leadership to align team performance with company goals

- Submit accurate and timely reports on team performance, attendance, and key metrics

WHO YOU ARE

- 3+ years of experience in a supervisory or team lead role in a call center or BPO environment (Required)

- A natural leader — you inspire people, not just manage them

- Strong analytical mindset with the ability to read data and translate it into action

- Excellent communicator — clear, direct, and always professional

- Calm under pressure and decisive when it matters most

- Highly organized with strong time management and follow-through

- Experienced with contact center tools, CRMs, and workforce management systems

- Flexible with shifting schedules and fully committed to remote work accountability

WHAT WE OFFER

- Full-time remote work with a complete WFH support program

- Maxicare HMO + PhilHealth coverage

- SIL, PTO, and a special birthday leave

- Paid vacation leave

- Zero-interest employee loan program

- Performance bonuses and merit-based recognition

- Monthly Gen Pow-Wows and team engagement events with prizes

- Arvios Leadership Development Academy and workshop programs

- Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

- Stable internet connection with at least 100 Mbps postpaid

- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)

- Noise-Cancelling Headset

- Dual Monitor is mandatory

- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Originally posted on Himalayas

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