Operations & Sales Support EA/CS

Customer Service, Executive Assistant, Operations & Sales Support Coordinator Location: Remote / Work from Home Employment Type: Full-Time Industry: Office Supplies, Wholesale Distribution and Transport Reporting To: Director / General Manager About the Role We are seeking an experienced Customer Service, Executive Assistant, Operations and Sales Support Coordinator to support the daily operations of a growing Australian office-supplies and wholesale distribution business. This is a broad, hands-on role covering customer service, executive assistance, sales administration, order processing, transport coordination, inventory support and accounts receivable/accounts payable using Xero & Shopify. The successful candidate must be highly organised, commercially minded and comfortable managing customer orders from initial enquiry through to delivery, invoicing and payment. Key Responsibilities Customer Service - Respond to customer enquiries by phone, email and online channels. - Assist customers with products, pricing, stock availability, delivery and order status. - Provide professional service to businesses, resellers, wholesalers, schools, retailers, government clients and corporate accounts. - Prepare customer quotations and provide product information. - Resolve order, delivery, invoice and product issues. - Process returns, credits, replacements and warranty requests. - Follow up customer enquiries and outstanding actions. - Maintain accurate customer records and communication notes. - Escalate pricing, stock or service issues when required. - Build strong relationships with new and existing customers. Executive Assistant Support - Provide direct administrative support to the Director and management. - Manage calendars, meetings, appointments and reminders. - Monitor emails and prioritise urgent actions. - Prepare correspondence, reports, presentations and meeting notes. - Maintain management action lists and follow up outstanding matters. - Coordinate meetings with customers, suppliers, transport providers and business partners. - Assist with purchasing, research and general business administration. - Maintain confidentiality across business, financial and customer information. - Help management maintain visibility over sales, operations and outstanding issues. Sales Support - Prepare and issue customer quotations and proposals. - Process sales orders accurately and promptly. - Follow up quotations and sales opportunities. - Maintain customer price lists and contract pricing. - Coordinate samples, product specifications and supporting documents. - Assist account managers and business development staff. - Update the sales pipeline and customer records. - Prepare sales reports and customer-order summaries. - Identify inactive customers and support customer-reactivation campaigns. - Assist with email campaigns, promotions and new-product launches. - Support reseller, wholesale and corporate-account applications. - Identify cross-selling, upselling and repeat-order opportunities. Order Processing and Operations - Manage orders from initial receipt through to delivery and invoicing. - Confirm product codes, quantities, prices and delivery details. - Check stock availability and expected dispatch dates. - Liaise with warehouse staff regarding picking, packing and dispatch. - Coordinate backorders, split deliveries and urgent orders. - Maintain accurate order and dispatch records. - Monitor outstanding orders and resolve fulfilment delays. - Ensure proof-of-delivery documents are received and filed. - Coordinate customer-specific labelling, packing and delivery requirements. - Assist with stock adjustments, product setup and inventory reporting. - Produce daily reports covering outstanding orders and operational issues. Transport and Delivery Coordination - Book local, interstate and national transport. - Obtain and compare freight quotations. - Coordinate couriers, pa