Operations Manager, Profitability
Hi! We're Mercuryo , and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3 and traditional financial services, so we're building the platform that makes it real: one that simplifies crypto and integrates it into the broader financial ecosystem.
Since launching in 2018, we've grown into a recognized force in the industry, named one of Europe's Fastest-Growing Startups 2025 by Sifted and awarded Best Crypto On-Ramp & Payments Solution 2025 by Cryptonomist. We've partnered with leading brands including Visa, Mastercard, MetaMask, Trust Wallet, Ledger, and Jupiter, powering over 200 products and collaborating directly with major ecosystems like Solana, Consensys, and BNB Chain.
Why Mercuryo ?
Industry Impact
Join us at a pivotal moment where AI, blockchain, and payments are converging. You'll help shape how the next generation of financial infrastructure reaches millions of users.
Innovative Environment
Collaborate with more than 300 talented professionals from diverse backgrounds including banking, SaaS, and Web3, all united in delivering outstanding user experiences at the intersection of AI and decentralized finance.
AI-First Culture
We actively integrate AI across the company, from operations and analytics to marketing and product workflows. It helps teams move faster, improve productivity, and focus on high-impact work - while maintaining human oversight and accountability at every step. We see AI as a core part of how our teams innovate, collaborate, and scale.
Growth and Learning
Our expanding network of 200+ B2B partnerships, a user base of over 7 million, and our push into emerging categories like AI-powered products mean there's always room to grow your skills, tackle new challenges, and push boundaries.
Flexible Culture
We're remote-first, celebrating diversity across 30 countries. At Mercuryo , you'll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.
About the Role
As an Operations Manager, Profitability at Mercuryo , you will own the day-to-day health of our unit economics — turnover, costs, margin, and conversion — across products in the Web3 and payments ecosystem. As margins get thinner and the product scope grows, profitability can no longer be controlled product-by-product on an ad-hoc basis. This role exists to make that control systematic, automated, and fast.
You'll combine hands-on analytics with process ownership: monitoring the numbers, building the guardrails that keep margin within target, and acting as the single point that connects cost-side data and data quality across teams. The end state you're driving toward is one where routine control runs without manual effort — and where launches are predictable and exception decisions are quick.
Your Role:
- Run regular monitoring of turnover, costs, profit, and conversion against target ranges — and progressively automate routine control so it no longer depends on manual checks.
- Build and maintain margin governance: margin floors, a pre-launch profitability checklist, and a registry of approved exceptions.
- Keep financial metrics (costs, margin, profit, conversion) within set targets and boundaries, and investigate the root cause when they drift.
- Own ad-hoc requests that sit at the intersection of teams — the cases where there's no clear owner and speed matters — and turn the recurring ones into systematic solutions.
- Act as the single synchronisation point for cost-side data and data quality between teams.
- Assess the impact of pricing and cost decisions on the profitability of a given channel or product.
- Test and assess new hypotheses related to profitability and unit economics.
- Keep related product documentation and reporting full and up-to-date.
- Perform other duties as required or assigned.
What We're Looking For:
- Bachelor's degre