Operations Manager

WHAT YOU'LL OWN

- Lead and align all operational functions across teams to ensure efficiency and effectiveness

- Drive the execution of strategies that support the company's mission, vision, and growth goals

- Oversee team supervisors and ensure consistent, high-quality performance across the floor

- Identify operational gaps and implement scalable, people-centered process improvements

- Analyze performance data and metrics to make informed, strategic decisions

- Build strong cross-functional relationships with HR, QA, Finance, and leadership

- Lead regular operational reviews, reporting cadences, and team-wide communications

- Foster a culture of accountability, ownership, and continuous improvement at every level

WHOYOU ARE

- 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required)

- A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention

- A proven people leader — you develop talent, build trust, and create teams that perform

- Data-driven and decisive — you let metrics guide your strategy without losing the human element

- Exceptional communicator across all levels of the organization

- Strong project management skills with the ability to juggle multiple priorities without dropping the ball

- Experienced with workforce management tools, CRMs, and operational reporting systems

- Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment

WHATWE OFFER

- Full-time remote work with a complete WFH support program

- Maxicare HMO + PhilHealth coverage

- SIL, PTO, and a special birthday leave

- Paid vacation leave

- Zero-interest employee loan program

- Performance bonuses and merit-based recognition

- Monthly Gen Pow-Wows and team engagement events with prizes

- Arvios Leadership Development Academy and workshop programs

- Monthly 1-on-1 touchbase calls with your HR partner

HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

- Stable internet connection with at least 100 Mbps postpaid

- Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.

- For Windows users: Windows 11 OS is required

- Noise-Cancelling Headset

- Dual Monitor is mandatory

- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Originally posted on Himalayas