Operations Coordinator

Location: Remote (US Eastern Time 8 AM to 4 PM EST, Monday to Friday)
Schedule: Full-Time, 40 hours/week
About the Role

We are seeking a proactive, reliable, and tech-savvy Operations Coordinator & CSR to manage customer service and daily operations in the cleaning industry. The right candidate will serve as the quarterback of operations coordinating schedules, resolving issues, and ensuring clients receive a seamless experience.
Key Responsibilities

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Provide excellent customer service via phone, text, and email.

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Manage schedules and shifts for cleaners and clients.

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Oversee daily operations , resolve issues, and ensure smooth workflows.

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Handle invoicing, payment follow-ups, and basic bookkeeping .

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Assist with payroll tracking and preparation .

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Manage digital/admin tasks including website updates, marketing materials, and internal tools.

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Maintain accurate records and reporting for schedules, tasks, and financials.

Requirements

- Perfect English communication skills

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Strong customer service background with a warm, professional tone.

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Experience in scheduling and operations coordination .

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Knowledge of bookkeeping, invoicing, and payroll support .

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Proficiency with Google Suite (Docs, Sheets, etc.) and ability to quickly learn digital tools.

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Dependable internet connection and professional home setup.

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Ability to work independently, stay proactive, and make confident decisions .

Preferred Qualifications

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Prior experience in the cleaning industry or other service-based industries.

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Knowledge of marketing/digital content management .

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Familiarity with real estate or short-term rental coordination .

Whats Offered

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Stable, full-time remote role (40 hrs/week).

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Opportunity to grow in a supportive and professional environment.

Originally posted on Himalayas