Operations Coordinator

Operations Coordinator – Remote

Operations | Process Coordination | KPI Reporting | Cross-Functional Support

Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
Location: Remote (LATAM, South Africa, Pakistan, Eastern Europe Preferred)
About the Role

At Pavago , one of our clients is hiring an Operations Coordinator to support day-to-day business operations across multiple departments while ensuring workflows remain organized, projects stay on track, and leadership has clear visibility into operational performance.

This is a highly organized, execution-focused role where you’ll coordinate recurring operational processes, maintain reporting systems, update documentation, and improve communication across teams. You’ll work closely with leadership and cross-functional departments to ensure priorities move forward efficiently and nothing falls through the cracks.

If you enjoy improving processes, managing multiple priorities, and bringing structure to fast-moving operations, this role is built for you.
What You’ll Own
Process Coordination

- Track operational workflows across finance, HR, customer service, logistics, marketing, and operations.

- Ensure recurring processes are completed according to timelines and SOPs.

- Identify bottlenecks and escalate operational issues proactively.

- Coordinate deliverables, deadlines, and follow-ups across departments.

- Help maintain accountability and operational consistency across teams.

Data Management & Reporting

- Maintain KPI dashboards, trackers, and operational databases.

- Prepare weekly and monthly performance reports.

- Monitor workflow efficiency, productivity, and operational metrics.

- Ensure reporting is accurate, organized, and delivered on time.

- Support leadership with ad hoc reporting and operational analysis.

Documentation & SOP Management

- Maintain and update SOPs, operational guides, and workflow documentation.

- Organize documentation across Google Drive, Notion, SharePoint, or similar platforms.

- Ensure records remain organized, accessible, and audit-ready.

- Help standardize documentation and operational processes.

Vendor & Partner Coordination

- Coordinate operational timelines with vendors and external partners.

- Monitor vendor SLAs and follow up on outstanding deliverables.

- Route invoices, approvals, and operational requests appropriately.

- Maintain accurate records of vendor communication and documentation.

Cross-Functional Operations Support

- Coordinate recurring operational tasks and internal projects.

- Follow up on action items and maintain accountability across teams.

- Support leadership with scheduling, research, reporting, and operational initiatives.

- Improve communication and workflow visibility across departments.

Compliance & Operational Controls

- Ensure operational processes follow internal standards and company procedures.

- Maintain operational logs, trackers, and compliance documentation.

- Support quality control across recurring operational workflows.

- Help improve operational consistency and process reliability.

Requirements
Must-Have Qualifications
Experience
- 2+ years of experience in operations, project coordination, business operations, or similar roles.

Core Skills

- Strong proficiency with Microsoft Office and Google Workspace.

- Experience working with CRM, ERP, or operational systems (Salesforce, HubSpot, NetSuite, or similar).

- Strong Excel or Google Sheets skills, including dashboards, pivot tables, reporting, and tracking systems.

- Excellent written and verbal English communication skills.

- Strong organizational, multitasking, and time-management abilities.

Nice to Have

- Experience with Lean, Six Sigma, Kaizen, or other process improvement methodologies.

- Experience building SOPs, trackers, and operational documentation.

- Familiarity with Asana, ClickUp, Monday.com, Notion, or similar project management tools.

- Exp