Operations & Admin Coordinator - UK hours

Our client in the UK is looking for an Operations & Project Administrator to help them move the needle internally as they grow and mature as a technology services business.

This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls.

You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement.
Key Responsibilities
Internal Operations & Delivery

- Own and progress internal projects that improve how we operate as a business.

- Act as an extension of the Project Manager / Operations function.

- Ensure work streams always have a clear next action, owner, and timeline.

- Identify blockers early and drive resolution.

Ticket & Workflow Management

- Oversee ticket queues and ensure tickets are actively progressing.

- Chase updates, escalate where required, and prevent stagnation.

- Ensure priority issues and uptime-related escalations are handled promptly.

- Maintain clarity between support work, project work, and internal initiatives.

Process & Continuous Improvement

- Identify inefficiencies in systems, workflows, and ways of working.

- Recommend and help implement improvements, automation, or simplification.

- Support documentation of processes so work is repeatable and scalable.

- Ask “how could this be done better, slicker or more efficiently?”.

Stakeholder Coordination

- Coordinate between technical staff, project managers, and leadership.

- Support communication around status, risks, and progress.

- Help bring structure and follow-through to internal initiatives.

Requirements

Essential

- Experience working in an MSP, IT services company, or similar tech environment.

- Strong understanding of how ticket systems, projects, and support teams operate.

- Highly organised with excellent follow‑through.

- Naturally proactive — sees what needs doing and gets on with it.

- Comfortable managing multiple moving parts.

- Outcome‑focused: cares more about progress than activity.

Desirable

- Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.).

- Exposure to internal improvement projects or operational roles.

- Interest in automation, process optimisation, or systems thinking.

What This Role Is Not

- Not a technical engineer role.

- Not purely admin or note‑taking.

- Not reactive order‑taking.

This is a delivery and momentum role — someone who keeps things moving and improves the way the business runs.
Why This Role Matters

As we scale, internal friction becomes the biggest risk. This role exists to:

- Protect delivery quality.

- Keep standards high.

- Reduce noise and inefficiency.

- Help the leadership team focus on growth.

- You’ll have genuine impact on how the business operates day‑to‑day.

Ideal Personality Fit

- Driver over a passenger.

- Self-starter and highly motivated.

- Calm, structured, and dependable.

- Comfortable challenging “how we’ve always done it”.

- Enjoys bringing order to complexity.

- Takes pride in finishing things properly.

Originally posted on Himalayas