Operational Excellence Manager โ€“ JKM Region

๐Ÿข Hilton ยท all Hilton jobs
๐Ÿ“ Japan
๐Ÿ“… Posted 2026-08-06 ยท via Himalayas
๐Ÿท Front-Office-Guest-Services-Operations,Operational-Excellence,Hotel-operations-management,Process-Improvement,Change-Management,Operational-Excellence-Manager,Operations-Excellence-Manager,Quality-Excellence-Manager
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What will I be doing?

As the Operational Excellence Manager, you will be responsible for performing the following tasks to the highest standards:
- Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
โ€ข Establish and monitor productivity benchmarks and KPIs across JKM hotels.
โ€ข Ensure weekly LMS reporting discipline and data accuracy.
โ€ข Analyze labor productivity trends and provide actionable insights.
โ€ข Collaborate with hotel leadership to improve rostering discipline and labor alignment.
โ€ข Lead and support Time & Motion studies across properties.
โ€ข Train OE Champions and hotel teams on OE tools and methodologies.
โ€ข Identify and share best practices across hotels.
โ€ข Support change management and continuous improvement culture.
โ€ข Various ad hoc projects as required

Originally posted on Himalayas

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