Operation Manager (E-Commerce)

Creative Chaos is seeking an experienced Operations Manager to oversee the planning, procurement, and inventory management of our product portfolio and in-store materials. This individual will play a key role in ensuring optimal product availability, operational efficiencies, and effective cross- functional communication. The ideal candidate will have a strong background in inventory planning, vendor relations, and process improvement, with a keen eye for detail and a passion for driving business results.
Responsibilities:
1. Inventory Planning & Demand Forecasting

- Develop, implement, and maintain inventory forecasting models to ensure consistent product availability.

- Monitor stock levels and lead times to optimize reorder points and quantities, balancing supply needs with cost efficiency.

- Collaborate with the Sales and Marketing teams to forecast demand fluctuations and align inventory strategies with promotional activities and sales goals.

2. Vendor Relations & Procurement

- Identify, evaluate, and manage relationships with suppliers and vendors, including those providing in-store POS (Point of Sale), POP (Point of Purchase) materials, packaging, accessories, and merchandise.

- Negotiate contracts and service-level agreements, ensuring cost-effectiveness and timely delivery.

- Maintain a strong vendor communication cadence to track production timelines, quality assurance, and delivery schedules.

3. Cross-Functional Collaboration

- Partner with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands.

- Coordinate new product launches and promotional campaigns by aligning inventory management timelines with marketing and sales objectives.

- Ensure transparent and timely communication of any potential supply or operational issues across relevant departments.

4. System & Process Management

- Oversee systems to track lead times, reorder dates, inventory levels, and inbound deliveries

- Maintain accurate records within inventory management software or ERP systems.

- Generate regular reports on inventory levels, product movement, and supplier performance, distributing these insights to the appropriate teams.

5. Operational Efficiency & Continuous Improvement

- Analyze current operational processes to identify bottlenecks and areas for improvement.

- Develop and implement strategies to improve supply chain efficiencies, reduce costs, and drive overall operational effectiveness.

- Present findings and recommendations to leadership, outlining clear action plans and metrics for success.

6. Risk Management & Compliance

- Monitor regulatory and industry compliance requirements specific to the nicotine category, ensuring all operational activities adhere to relevant guidelines

- Proactively identify potential inventory or supply chain risks and develop contingency plans.

Requirements

- Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus).

- 3-5 years of experience in operations, supply chain, or inventory management (preferably in CPG or a closely related industry).

- Proven track record in vendor management, procurement, and demand planning.

- Proficiency with supply chain management or inventory planning software.

- Strong Excel and data analysis skills for forecasting, budgeting, and reporting purposes.

Must have skills:
Shopify, Analytics, eCommerce and Excel
Good to have skills:
SEO and Affiliate Marketing
Other Requirements:

- Experience in Shopify B2B storefront development

- Experience in Shopify apps

- Experience using Klaviyo for email marketing and automation.

Originally posted on Himalayas