NOC Engineer (Telecom)
At Trinetix we are looking for a skilled NOC Engineer. Join our team and collaborate with a global leader in connectivity, operating one of the world’s most reliable and extensive Internet backbones. With over 30 years of experience, this organization provides high-performance network infrastructure across more than 100 countries, supporting 2,900+ customers worldwide - including telecom operators, hyperscalers, cloud providers, and digital platforms.
Its network spans tens of thousands of kilometers of fiber, forming a critical part of the global Internet infrastructure and consistently ranking among the top-tier backbone providers worldwide. This is the kind of company that literally powers how the Internet works at scale.
At Trinetix , we partner with this organization to support and enhance its operations through modern engineering, process optimization, and AI-driven solutions. Our teams work closely with global stakeholders, contributing to large-scale initiatives that improve efficiency, streamline workflows, and support business growth across international markets.
Required Skills:
- 3–5+ years of experience in a Network Operations Center (NOC) or similar environment
- Strong technical expertise in network troubleshooting across IP and/or transmission platforms
- Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies
- CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience
- Hands-on experience with network monitoring tools, incident handling, and fault management
- Experience working with Linux/Windows environments
- Strong communication skills and ability to collaborate with internal teams and external providers
- Experience in documenting incidents and maintaining clear technical reporting
Nice-to-haves skills:
- Experience with scripting (Python or Bash)
- Telecom industry background (TELCO)
- Experience configuring or improving NOC monitoring tools
- Experience working in an international environment
Core Responsibilities:
- Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber)
- Act on alarms indicating both service-impacting and potential service-impacting issues
- Initiate and perform troubleshooting of faults and outages across relevant platforms
- Resolve incidents at first line whenever possible, minimizing escalation to second-level support
- Take full ownership of incidents and drive them to resolution and restoration
- Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting
- Ensure accurate and timely documentation during and after incident resolution
- Maintain clear and structured communication with internal and external stakeholders during major incidents
- Track SLA commitments, follow up on progress, and coordinate resolution across teams
- Prepare root cause analysis and outage reports
- Act as a SPOC during planned maintenance and outages
- Configure and contribute to the development of NOC monitoring tools and processes
- Collaborate with internal teams to improve troubleshooting and information sharing
Expected Qualifications
- Strong analytical thinking and problem-solving skills
- Ability to take ownership and make decisions in time-critical situations
- High level of responsibility and attention to detail
- Strong team player with excellent communication skills
- Proactive mindset and willingness to continuously learn and improve
- Comfortable working in a fast-paced, international environment
What we offer:
- Continuous learning and career growth opportunities
- Professional training and English/Spanish language classes
- Comprehensive medical insurance
- Mental health support
- Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
- Flexible wor