National Account Management Specialist - IME

Position Overview

Dane Street is seeking a National Account Management Specialist to support and manage relationships with key national clients, including large TPAs and insurance carriers. This relationship-focused role is responsible for ensuring client satisfaction, operational alignment, and long-term retention.

The ideal candidate will serve as the primary point of contact for assigned accounts, driving consistent communication, resolving issues, and ensuring the delivery of a high-quality, seamless IME experience.
Key Responsibilities
Account Management & Client Relationships

- Serve as the primary day-to-day contact for assigned national accounts

- Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders

- Develop a deep understanding of each client’s workflows, expectations, and program requirements

Sales & Revenue Growth

- Drive referral and revenue growth within designated national accounts

- Identify and execute upsell and cross-sell opportunities

- Partner with Sales Directors and Managing Directors to align on account strategy

- Support new client rollouts and participate in client meetings, events, and industry conferences

- Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion

- Stay informed on market trends, competitor activity, and industry developments

Client Stewardship & Engagement

- Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins

- Prepare and present service metrics, utilization trends, and improvement opportunities

- Ensure clients remain informed, engaged, and confident in service delivery

Issue Resolution & Escalation Management

- Act as the primary contact for client concerns, service issues, and escalations

- Partner with internal teams to investigate and resolve issues in a timely manner

- Communicate updates clearly and proactively to clients

- Identify risks early and implement solutions to prevent recurrence

Operational Alignment & Program Management

- Ensure client-specific requirements are clearly communicated and executed internally

- Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality

- Support onboarding and implementation of new programs and accounts

Performance Monitoring & Continuous Improvement

- Track and analyze key metrics, including turnaround times, report quality, and client satisfaction

- Identify trends and recommend process improvements

- Partner internally to enhance overall service delivery

Internal Collaboration

- Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams

- Support the rollout and ongoing management of national programs

- Provide feedback on client needs, service gaps, and market insights

Requirements

Qualifications

- 5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors

- Experience working with TPAs, insurance carriers, and complex multi-state accounts

- Strong understanding of workers’ compensation claims processes preferred

- Excellent communication, presentation, and organizational skills

- Strong attention to detail and ability to manage multiple priorities

Key Competencies

- Relationship-driven with a strong client service mindset

- Proactive problem-solver with sound judgment

- Effective communicator across internal and external stakeholders

- Highly organized with the ability to manage multiple accounts

- Collaborative and team-oriented

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insur