Mid Market Account Manager

What You'll Do - Sell into our existing client base - Use our CRM tool to map and build the account plans, prepares sales documentation, and provide forecasts for opportunities identified - Identify top potential accounts, understand current connections, and create power map for growth opportunities - Create detailed outreach cadences, and make outbound calls to accounts to achieve sales quota metrics - Arrange regular meetings virtually and in-person with key players in the accounts, and ensure you are the point of contact for business opportunities, issues, and questions. - Evangelize 360Learning vision through high-quality product demonstrations and account-specific initiatives - Work with all other teams within the company to optimize the customer experience across your portfolio - Establish and grow relationships with key decision-makers and influencers within the customer base, virtually and in-person - Access, analyze, present customer reports to draw conclusions and provide recommendations - Drive customer satisfaction and referenceability as champions Within 1 month, you will: - Get familiar with our Convexity culture - Master the product demo and pitch - Start work with our client success team to understand book of business - Get familiar with our market positioning - Take on management of your account portfolio Within 3 months, you will: - Build your own pipeline by power mapping top potential clients, and begin dedicated and intentional outreach to establish relationships - Run tailored and exceptional client meetings with high priority clients, over VC or In-person - Become knowledgeable in Learning & Development market trends, emerging technologies, and competitors - Begin to identify product growth areas as it relates to opportunities within existing customer base - Close your first deals! Within 6 months, you will: - Continue to drive revenue generation through strategic planning with CSP and current clients - Continue pipeline growth efforts with intentional Account Based outreach - Execute business reviews, both internally and externally - Meet and exceed all quarterly sales quotas - Help mentor others across the sales team Within 12 months, you will: - Contribute as a subject-matter expert on the 360Learning platform and your knowledge with the rest of the organization - Be actively aware of Learning and Development market trends and become a subject matter expert; influencing thought leadership within existing client base - Be ready to tackle more complex, multi-thread deals The Skill Set: - At least 3+ years of sales experience in an HRtech B2B SaaS environment as an Account Manager or an Account Executive - Bonus points for experience selling learning solutions like an LMS or LXP! - A growth mindset and a life-long learning attitude - Strong analytical and organizational skills - Strong written and verbal communication skills - Executed complex software/platform demos in your sales process - Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, trade shows, etc.) for up to 5% travel time annually - Ability to travel to a minimum of two trade shows per year is required - A Bachelor’s degree or higher level of education - Enthusiasm for our Convexity culture What We Offer: - Compensation: Pay structure includes base salary, variable incentive pay, and company equity - Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month, RRSP matching starting from day 1, Generous parental leave, Professional development opportunities through our own platform - Balance: We offer unlimited days of annual vacation PTO, 5 days for sick leave, holidays following the Ontario holiday calendar, and we are a remote-first organization and promote flexible work hours - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity - Corporate So