Microsoft SCCM Consultant (L3 / L4)

Project Start Date: Immediate
Resource Required: #1 Resource

Duration: 3 Months and Possibility of Further Extension

Location: Chennai / Bengaluru - Remote so we can accept candidates from anywhere who are happy to work that time zone.
Responsibilities:

- Monitoring and preventative action (like maintain configuration baselines and prevent configuration drift).

- Integrate, Deploy, Maintain, and Support SCCM infrastructure.

- Work alongside existing team members.

- Deploy the SCCM solution in order to meet the requirements of our Core Business and other Teams' needs.

- Work with contacts with operational teams to share best practices and to troubleshoot and collect feedback on processes, procedures, tools, and requirements for next developments.

- Integrate operationally, maintain, and Support (as 3rd level) current SCCM architecture, according to the Change management procedures.

- Manage SCCM life cycle.

- Act as part of the operational teams on the deployment of SCCM solutions through repetitive knowledge transfer and conference calls

- Responsible for handling incidents and service requests as per agreed service levels.

- Troubleshooting Windows servers, file servers, print servers, and domain controllers on Windows 2008 R2 and 2008 OS problems.

Requirements:
- Skills:

- Ability to communicate/interact with lead engineers and architects on the customer end (ANZ region).

- Ability (Hands-on) to understand, design, setup and rollout the Microsoft SCCM Platform.

- Ability to administer and configure the SCCM Platform as per design.

- Carry out updates to SCCM platform as and when required, utilizing patches and new builds where necessary to keep security and usability in a steady/stable state.

- Ability to support multiple geographies across time zones (primarily ANZ Region) until the deployments stabilizes.

- Ability to co-ordinate with business teams for required downtime of key business systems to schedule patching and upgrades utilizing the SCCM platform.

- Should have strong Windows Server level admin knowledge including the server level H/W and Windows Clustering etc.

- Key Technical Requirements including:

- Depth understanding of Inventory Management, Patch Management, Software Deployment, Software Metering etc.

- Should be able to analyze error logs and do RCA

- Should be able to provide fixes ( not workarounds ) for each error

- Should be able to articulate and differentiate if a client error can be fixed by a technical fix or a process change

- Should be able to participate in L3 discussions with relevant teams

- Have relevant exposure to WS 2012, AD, SCO, and PowerShell

- SCCM Consultant Specialization High-Level:

- 7+ Years of Experience in SCCM 2012 and Above in Implementation and Administration.

- Experience on SCCM Migration project (at least 2-3 projects)

- Sound technical knowledge on SCCM 2007/2012 Administration

- Sound technical knowledge on Win2008/2012 Server Administration

- Good troubleshooting skills

- Result oriented, takes ownership of the issue till resolution

- Should be able to stretch for extended hours when required

- Good English communication skills (both verbal and written)

- Should be process-oriented and be able to adapt to process changes in the operation

- Should have clarity on priority of issues/problems

- Sensitive to SLAs/metrics

- Ability to effectively coordinate work with less supervision

- Understanding on reporting requirements and able to prepare and send reports on time

- Should be a good team player

- Good in time management and multitasking]

Academic Educational and Certifications:

- Engineering graduate or Diploma/MCA/BCA

- MCSE certification is essential

Originally posted on Himalayas