Microsoft Dynamics 365 Architect
Microsoft Dynamics 365 Architect
About the Role
Conduent is seeking a Microsoft Dynamics 365 Architect to inspire and lead technical teams to build cutting-edge solutions and proactively bring new ideas, technologies, and methodologies to the table.
Responsibilities
-
Design, develop, and customize Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project Service modules.
-
Develop custom Plug-ins, Custom Workflow Activities, Custom APIs, JavaScript, HTML Web Resources, Business Rules, Ribbon Customizations, and Command Bar extensions using C# and .NET.
-
Build and customize Model-Driven Apps, Canvas Apps, Power Pages, and Custom Pages using Microsoft Power Platform.
-
Develop reusable Power Automate flows to automate business processes, approvals, notifications, and integrations with external systems.
-
Implement PCF (PowerApps Component Framework) controls to enhance user experience and extend Dynamics 365 functionality.
-
Design and implement integrations between Dynamics 365 CE and external applications using REST APIs, Web API, Azure Functions, Azure Logic Apps, Azure API Management, and Custom APIs.
-
Develop Azure-based integration services to support real-time and asynchronous communication between enterprise applications.
-
Create and maintained Dataverse tables, relationships, security roles, business process flows, and system configurations.
-
Customize forms, views, dashboards, site maps, and security models to improve usability and support business operations.
-
Configured and implemented Omnichannel for Customer Service, Unified Routing, and customer engagement solutions.
-
Integrate Genesys Cloud and other third-party applications with Dynamics 365 to enable omnichannel customer interactions.
-
Implement AI-powered capabilities using Microsoft Copilot, Power Virtual Agents, and Azure AI to improve productivity, automate customer interactions, and enhance user experience.
-
Develop and consumed Custom APIs, Web APIs, and external services for seamless enterprise integrations.
-
Create SSRS reports and FetchXML reports to support operational and business reporting requirements.
-
Manage solution deployments, version control, and release activities using Azure DevOps and Power Platform Pipelines.
-
Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
-
Analyze business requirements and prepared technical design documents, effort estimates, and implementation plans.
-
Develop proof-of-concept (POC) solutions to evaluate new Microsoft technologies, Power Platform features, and AI capabilities.
-
Perform code reviews, unit testing, integration testing, and production support while ensuring adherence to coding standards and best practices.
-
Investigate and resolved production issues by performing root cause analysis and implementing long-term solutions.
-
Optimize application performance through efficient plugin design, query optimization, and best practices for Dataverse development.
-
Collaborate with business analysts, QA teams, solution architects, and stakeholders to deliver scalable, high-quality CRM solutions.
-
Mentore junior developers by providing technical guidance, conducting code reviews, and sharing Dynamics 365 and Power Platform best practices
-
Prepare technical documentation, deployment guides, knowledge transfer documents, and support documentation for ongoing maintenance and future enhancements
-
Requirements
-
Minimum 12 to 14 years of experience in Dynamics 365 CE CRM plus Power platform CoE experience with strong technical and client facing skills
-
Dynamics 365 Customer Service experience is a must and the knowledge other Microsoft Dynamics 365 suite of products
-
Experience setting up Power platform and Powe