Medical Virtual Assistant: Refills, Scheduling, and Authorizations
Medical Virtual Assistant: Refills, Scheduling, and Authorizations
Remote | Endocrinology | Part-Time | 30 Hours/Week | ๏ปฟ $6/Hour ๏ปฟ
About the Role
We are seeking an experienced and highly organized Medical Virtual Assistant to support a growing medical practice with prior authorizations, prescription refill coordination, patient scheduling, telephone encounters, and basic claims follow-up.
This role will work closely with the clinic's existing virtual assistant, front-desk staff, providers, and office manager to ensure patient requests are addressed promptly and administrative tasks are completed accurately.
The ideal candidate has experience working in a U.S. medical practice, understands how to manage patient messages and insurance-related tasks, and can confidently prioritize multiple responsibilities without allowing requests to remain unresolved.
This is a blended front-desk and back-office support position. It is not a full medical billing or coding role.
Key Responsibilities
Prior Authorizations
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Gather required patient, insurance, and clinical information for authorization requests.
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Submit prior authorizations through payer portals, phone, fax, or other approved methods.
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Track pending requests, follow up with insurance companies, and escalate delays or denials.
Prescription Refill Coordination
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Review refill requests received through calls, messages, and telephone encounters.
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Confirm required information and route requests to the appropriate provider for approval.
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Follow up on pending requests and communicate status updates to patients.
Appointment Scheduling and Patient Calls
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Schedule, reschedule, and confirm appointments for new and existing patients.
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Answer and return calls related to appointments, refills, referrals, and authorizations.
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Contact patients for follow-up, missing information, or appointment coordination.
Message and Telephone Encounter Management
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Review voicemail, AI-generated messages, and assigned telephone encounters in eClinicalWorks.
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Respond to routine requests or route them to the appropriate clinic team member.
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Monitor open messages to ensure they are completed, documented, or escalated promptly.
Claims and Appeals Support
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Review assigned returned, rejected, or pending claims.
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Submit requested medical records, corrected information, or supporting documentation.
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Assist with straightforward claim resubmissions, basic appeals, and payer follow-up.
Documentation and Escalation
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Document patient, provider, and insurance communication accurately in the appropriate system.
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Maintain clear notes regarding completed tasks, pending actions, and follow-up dates.
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Escalate urgent, clinical, or complex concerns to the provider or office manager.
Team and Administrative Support
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Work closely with the existing virtual assistant, providers, and onsite clinic staff.
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Provide updates on assigned, pending, and completed responsibilities.
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Support additional administrative tasks as clinic workflows and operational needs evolve.
Required Qualifications
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At least one year of experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, or similar healthcare support professional.
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Experience working with a U.S.-based medical practice.
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Experience processing or supporting prior authorizations.
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Experience coordinating prescription refill requests.
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Experience scheduling patients and handling inbound and outbound calls.
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Familiarity with electronic health records and telephone encounters.
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Strong written and verbal English communication skills.
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Ability to document information clearly and accurately.
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Strong organizational and time-management skills.
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Ability to manage multiple queues, messages, and follow-up tasks.
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Ability to recognize when a concern should be escalated.
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High level of professionalism, confidentiality, and attention to d