Medical Virtual Assistant
This is a remote position.
Key Responsibilities:
Patient Intake & Triage
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Manage inbound patient referrals through BrightTree and partner systems
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Accurately enter and verify demographic and insurance information
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Apply clinical triage protocols based on CPAP/CCM compliance metrics
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Assign patients to appropriate clinical personnel based on decision trees
Medical Data & System Management
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Reconcile patient information between EMR systems and internal platforms
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Upload daily compliance reports and maintain accurate logs
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Ensure HIPAA-compliant data handling and documentation
Reporting & Documentation
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Maintain clear, structured, and real-time documentation of all transactions
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Contribute to internal SOPs and process documentation (Playbook)
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Provide support in developing efficient workflows and compliance tracking
Operational Workflow Execution
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Process 50–80 patient referrals per day, ensuring speed and accuracy
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Manage tasks across multiple systems and tools
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Communicate effectively with internal teams for issue resolution or clarification
Required Qualifications:
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2+ years experience as a Medical Virtual Assistant or in a clinical admin role
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Strong command of Microsoft Excel and Google Sheets
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Experience with high-volume data entry and triage workflows
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Excellent written English and attention to detail
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Highly organized and capable of self-management in a remote setting
Requirements
Preferred Qualifications:
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Experience in sleep therapy, CPAP/DME workflows
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Background in medical office or clinical operations (non-licensed acceptable)
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Exposure to insurance verification and intake tools
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Experience using CRMs or medical workflow platforms
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Familiarity with EMR systems (e.g., BrightTree or similar platforms)
Key Competencies:
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Exceptional attention to detail and data accuracy
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Proficient in Microsoft Excel and capable of generating and interpreting reports
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Strong organizational and multitasking skills to manage high-volume workflows
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Fast learner with excellent tech adaptability across multiple platforms and systems
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Independent and process-driven work ethic, with a strong sense of accountability
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Comfortable working remotely with minimal supervision in a collaborative team environment
Benefits
Employee Benefits
- Health and Wellness: Comprehensive HMO coverage for you and your dependents.
- Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
- Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
- Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
- Government Benefits: Full support for required government benefits.
Supplemental Pay Types
- 13th Month Salary: A festive bonus to celebrate the year’s hard work.
- Overtime Pay: Compensation for your extra effort and time.
- Night Differential: Additional pay for working late hours or shifts.
- Incentives: Performance-based incentives to reward your contributions and achievements
Originally posted on Himalayas