Medical Information Specialist II
InizioEngage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
A frontline specialist responsible for delivering virtual or telephonic support toidentifiedclientsengaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.
This is your opportunity to joinInizioEngage and represent a top biotechnology company!
WhyYou’llLove Working Here
We believe great people deserve great support—at work and beyond.That’swhy we offer a rewards experience designed to help you thrive personally, professionally, and financially:
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Competitive pay that recognizes your experience,expertise, and impact
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Comprehensive benefits including medical, dental, and vision coverage;accruedpaid time off; 401(k) with company match; disability and life insurance; and paid maternity andpaternity leave
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Company-paid holidays so you can rest, recharge, and focus on what matters most
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Recognition programs, contests, and awards that celebrate your contributions
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Continuous growth opportunities through learning, leadership development, and career advancement support
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A collaborative culture where your ideas are valued and your work makes a difference
We’realso proud to be recognized for creating an exceptional employee experience:
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Best Place to Work in BioPharma — 2022, 2023, 2025
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Certified Great Place to Work® — 2021, 2023, 2025, 2026
Learn more:
What will you be doing?
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Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Ashfield, Client and Federal guidelines and regulations
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Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
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Enroll participants in educational seminars
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Provide patient support to patients enrolled in Patient Support Programs
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Collect demographic data and disposition for product,sampleand literature fulfillment
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Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
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Accurately collect information required by individual programs and correctly capture in specific program databases
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Exhibit effective communication and tele-management skills
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Converse with callers in an empathetic manner andfacilitatethe callers in their ability to understand medical terminology, as needed
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Display flexibility within department to maximizeutilization, including performing administrative and non-telecommunication duties as needed
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Adhere to all company policies and Standard Operating Procedures
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Possess effective organizational skills, including working on multiple projects simultaneously
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Must safeguard patient privacy and confidentiality by following the guidelinesset forth inthe Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
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Update andsubmitresume upon requests for audits
- Other duties as assigned
What do you need for this position?
- Current US RN License
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Excellent verbal, written and listening communication skills
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Competency with a computer keyboard and mouse
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Competency with Call Center Telephone Technology
- Pleasant telephone manner
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Ability to work both independently and within a group setting
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Results oriented, excellent organizational skills and ability to work cross-functionally
The base pay range for this position is $23.10/hr – $42.90/hr. The final compensation offered to a successful candidate will bedeterminedby factors such as experience, skills, internal equity, and business needs.
AboutInizioEngage
InizioEngage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments localexpertiseand diverse mix