Medical Administrative Assistant

This is a remote position. Our client is looking for a Clinical Operations Medical Assistant to support patients, prescribing providers, and the daily administrative operations of a growing psychiatric practice. They operate within the virtual mental health industry and have expanded their services across multiple U.S. markets while building a larger team of affirming behavioral health providers. This role combines patient communication, healthcare administration, prior authorizations, insurance coordination, medication-related support, and provider assistance. The ideal candidate is organized, proactive, dependable, and comfortable managing several priorities independently in a remote environment. The right professional will bring experience supporting U.S. healthcare workflows and a demonstrated commitment to respectful, inclusive, and LGBTQIA+-affirming patient care. Responsibilities - Manage patient communications through approved phone, messaging, and healthcare platforms. - Coordinate patient appointments, scheduling changes, and follow-up activities. - Assist patients with administrative questions related to forms, referrals, prescriptions, insurance, and appointments. - Follow up on incomplete forms, missing documentation, referrals, and outstanding patient requests. - Review patient charts to identify medication authorization requirements. - Prepare, submit, monitor, and follow up on prior authorization requests. - Coordinate with insurance companies regarding medication coverage, approvals, denials, and appeals. - Communicate with pharmacies regarding prescriptions, refill requests, authorization requirements, and medication availability. - Support prescribing providers with medication-related administrative workflows. - Process verbal refill orders when permitted and properly authorized. - Complete insurance eligibility and benefits verification. - Assist with referral management and claims-related communication. - Maintain accurate, confidential, and updated information within electronic health record systems. - Organize tasks and priorities to ensure requests are completed within expected timelines. - Maintain clear documentation of patient, pharmacy, provider, and insurance interactions. - Follow HIPAA requirements and internal healthcare compliance procedures. - Identify workflow gaps and contribute to the development or improvement of standard operating procedures. - Learn and adopt new healthcare software platforms as the practice continues to grow. Requirements - At least 1 year of experience in healthcare administration, clinical operations, behavioral health, or a medical office environment. - Ideally 2 or more years of relevant healthcare administrative experience. - Hands-on experience managing prior authorizations with limited supervision. - Experience handling confidential patient information and following HIPAA requirements. - Familiarity with U.S. healthcare insurance, pharmacy, and medication approval workflows. - Experience using electronic health record or electronic medical record systems. - Excellent written and verbal English communication skills. - Strong patient service and professional communication abilities. - Excellent organization, prioritization, and time-management skills. - Ability to work independently with minimal supervision. - Ability to manage several patient and provider requests simultaneously. - Demonstrated experience supporting LGBTQIA+ patients or communities. - Commitment to inclusive, affirming, and patient-centered care. - Proficiency with Google Workspace, Microsoft Office, or similar productivity tools. - Ability to learn new technology and healthcare platforms quickly. - Availability to work during U.S. Eastern Time business hours. - Reliable high-speed internet and a professional remote workspace. - A dependable backup plan for power or internet disruptions. - Ability to use the client’s approved VPN when accessing U.S.-based