Manager, Technical Support Engineering

Role Overview

Manage Expel 's TSE team, transforming the function to eliminate wasted work and boost people's careers. The team keeps customers' security technology foundations running smoothly.
What You Will Do

Hire, coach, and develop team members, handle escalations, and redesign ways of working to eliminate wasted work.
Why It Might Be a Fit

Required strengths include experience managing technical support teams, improving function operations, and comfort with AI and automation. Growth/autonomy/impact: redesigning ways of working, boosting people's careers, and driving efficiency and effectiveness.
Requirements

- Experience managing a technical support or customer engineering team

- Track record of improving how a function operates

- Real comfort with AI and automation in operational contexts

- Enough security knowledge to credibly coach the team and engage on complex issues

- People management fundamentals: regular 1:1s, real feedback, performance management, career development

Benefits

- Unlimited PTO

- Work location flexibility

- Up to 24 weeks of parental leave

- Really excellent health benefits

- Bonus eligibility

- Equity

Originally posted on Himalayas