Manager, Scheduling Strategy & Optimization
At LifeStance Health , we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
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Belonging: We cultivate a space where everyone can show up as their authentic self.
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Empathy: We seek out diverse perspectives and listen to learn without judgment.
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Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
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One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health , the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
As a Manager,Scheduling Strategy & Optimizationat LifeStance Health , you will play a critical role in standing up and scaling a centralized schedule template build function that supports clinicians during onboarding and enables ongoing schedule template updates as needs evolve. This role willbe responsible fordesigning the operating model, defining business requirements and clinician needs, and creating a repeatable, scalable process for how schedule template build requests aresubmitted, reviewed, prioritized, completed,andmonitored.In addition to standing up the centralized build function, this leader will helpidentifyand implement schedule template optimization opportunities that improve clinicianutilization, patient access, and operational consistency across markets.The Manager will partner closely with Practice Operations, Clinical leadership, Technology, EHR implementation teams, and other cross-functional stakeholders to operationalize the process, establish clear decision rights and service expectations, and ensure the function supports clinician experience, patient access, and schedule utilization.
This role is ideal for a highly organized, process-oriented leader who can move from ambiguity to structure, translate operational needs into clear requirements, build strong stakeholder relationships, and lead a team through the creation of a new centralized capability.
Responsibilities:
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Lead the design, launch, and ongoing optimization of a centralized schedule template build function to support new clinician onboarding and ongoing clinician schedule template updates.
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Define the end-to-end operating model for schedule template build requests, including intake, approval, prioritization, completion, quality review, escalation, and performance tracking.
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Partner with Practice Operations, Clinicalleadership, Technology, EHR implementation teams, and other stakeholders to define business requirements, clinician needs, system constraints, and operational dependencies.
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Create andmaintainrepeatable, scalable SOPs, workflows, job aids, and team processes that enable consistent schedule templatebuildexecution across markets and service lines.
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Establish clear service expectations, SLAs, decision rights, escalation pathways, and stakeholder communication routines for the centralized schedule build process.
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Build, manage, and develop a team of schedule build analysts responsible for completing clinician schedule template builds and updates accurately,timely, and consistently.
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Develop strong relationships with local operational teams and clinicians to understand pain points, gather feedback, support adoption, and continuously improve the centralized process.
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Monitor process performance, team capacity, request volume, turnaround times, quality outcomes, and s