Manager, Project Training and Quality
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
Assistwith client-specific QA initiatives including training,monitoringquality review including analysis of aggregate quality/performance data, maintenance of SOPs as well as creation/updates to training materials based on quality reviews, etc.Assistwith project specific or company-wide QA work such as management of employee training documentation audit preparation, document review/editingand filing. Responsible foridentifyingtraining needs, developing procedures and training Inizio staff and management, including ongoing refresher training and project specific training.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
WhyYou’llLove Working Here
We believe great people deserve great support—at work and beyond.That’swhy we offer a rewards experience designed to help you thrive personally, professionally, and financially:
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Competitive pay that recognizes your experience,expertise, and impact
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Comprehensive benefits including medical, dental, and vision coverage;accruedpaid time off; 401(k) with company match; disability and life insurance; and paid maternity andpaternity leave
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Company-paid holidays so you can rest, recharge, and focus on what matters most
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Recognition programs, contests, and awards that celebrate your contributions
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Continuous growth opportunities through learning, leadership development, and career advancement support
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A collaborative culture where your ideas are valued and your work makes a difference
We’realso proud to be recognized for creating an exceptional employee experience:
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Best Place to Work in BioPharma — 2022, 2023, 2025
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Certified Great Place to Work® — 2021, 2023, 2025, 2026
Learn more:
What will you be doing?
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Work with Project team, Client Account ManagementTeamand Quality Assurance departments to develop and enhance clienttrainingsresulting in improved customer satisfaction, quality of service and compliance with Inizio and Client standards of excellence.
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Define and document training plans,schedulesand requirements. Design, develop and revise training and instructional materials for classroom use, ad-hocand/or self-administered training. Provide ongoing and refresher training forprojectteam.
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Make recommendations on the bestmethodologyand implementation methods for training programs. Formulate teachingoutlineanddetermineinstructional methods such as individual training, group instruction, lectures, demonstrations, conferences,meetingsand workshops.
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Test trainees to measure progress and to evaluateeffectivenessof training.
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Review and interpret documents such as Client program procedure manuals and training modules.Interpret and translate to staff instructions furnished in written, oral, diagram, or schedule form.
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Perform monitoring of services for assigned project and/or Quality Assurance Department. Provide constructive coaching feedback to staff withgoalof improving overall customer experience.
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Coordinate quality review calibration sessions with Client Account Management Team, Projectteamand Client, if applicable.
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Compile QA data and prepare reports as necessary; analyze results and make recommendations including revisions to procedural documents and training documents as applicable.
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Assistwith annual review and ongoing updates for Client Standard Operating Procedure (SOP).
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Assistwith internal and external client audits as dictated in the Inizio Quality Management Plan.
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Assistwith any/all quality activities and reporting as requested by the Client, Business Unit Director, Senior Vice President, Operational Excellence & Quality Assurance and/or the Manager, Quality Monitoring.
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Perform project training certifications and completeappropriate documentation.
- Manage QMS training records.
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File training material