Manager, Project Management
At Clario , a part of Thermo Fisher Scientific, the Manager, Project Management is responsible for implementing departmental strategies, monitoring project progress, and leading a team of Project Management professionals to achieve departmental and corporate objectives. This role provides operational leadership, drives customer satisfaction, promotes process excellence, and supports the development of high-performing teams within a dynamic and fast-paced environment. The successful candidate will collaborate across functions to ensure efficient project delivery, operational effectiveness, and continuous improvement while fostering a culture of accountability, collaboration, and customer focus.
What We Offer
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Competitive salary and annual performance incentive opportunities
- Comprehensive medical insurance coverage
- Life and disability insurance programs
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Employee assistance and well-being programs
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Professional development and career growth opportunities
What You'll Be Doing
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Partner with departmental leadership to ensure strategic objectives are effectively implemented and delivered according to established timelines.
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Lead, mentor, and develop Project Management team members through coaching, career planning, and competency development.
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Ensure appropriate onboarding, training, and documentation processes are completed and maintained.
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Review project system setups, processes, and documentation to ensure compliance with quality standards and Standard Operating Procedures (SOPs).
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Conduct routine team meetings to facilitate communication, monitor workload, and support resource forecasting.
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Collect, monitor, analyze, and report on team performance metrics to assess productivity, efficiency, and operational effectiveness.
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Serve as the primary escalation point for customer concerns and collaborate with internal and external stakeholders to drive timely resolution.
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Lead hiring, onboarding, training, and performance management activities for Project Management team members.
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Promote collaboration across departments to ensure effective communication, efficient resource utilization, and successful contract execution.
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Develop and implement strategies to enhance customer service and streamline Project Management processes.
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Ensure compliance with training requirements and documentation standards.
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Support the development, review, and maintenance of SOPs, departmental training plans, and job descriptions.
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Lead departmental initiatives and process improvement efforts related to systems, services, and operational workflows.
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Participate in customer meetings and presentations alongside Business Development and Operations teams as required.
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Perform additional responsibilities and special projects to support organizational objectives.
What We Look For
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Bachelor's degree required; Master's degree preferred.
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Minimum of six years of experience in telecommunications, SaaS technologies, Clinical Trials, Healthcare IT, pharmaceuticals, or a related industry.
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Demonstrated Project Management experience within a high-volume, fast-paced environment.
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Six or more years of people leadership experience preferred, including direct management of teams of 15 or more employees.
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Proven ability to lead, develop, and scale high-performing teams.
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Knowledge of the pharmaceutical drug development process.
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Experience working within Software Development Life Cycle (SDLC) environments.
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Strong understanding of project management methodologies, operational processes, and customer service principles.
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Excellent organizational, interpersonal, communication, time management, and prioritization skills.
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Ability to build effective partnerships and collaborate across multiple functions and leadership levels.
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Strong analytical and problem-solving capabilities with a focus on continuous improvement.
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Proficiency with Microsoft Office applications.
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Willingness an