Manager, Payroll Connections

About Human Interest Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more. About the role As a Payroll Connections Manager, you will lead a dynamic team of Payroll Connection Specialists responsible for driving efficiency, velocity, and enabling payroll connections for our clients. You will be accountable for hitting key performance metrics, identifying and solving operational blockers, and leading your team to consistently enable a high volume of payroll connection while delivering an exceptional customer experience. If you are energized by metrics, people development, and fast-changing environments, this is the opportunity for you. We move at 24,791 mph - you should be ready to lead at speed. What you get to do every day - Lead and mentor a team of Payroll Connection Specialists to help them achieve both individual career growth and business objectives. - Serve as the primary escalation point for the Payroll Integrations team, stepping in to resolve complex blockers for individual team members. - Define team goals, key results (OKRs), and performance metrics to continuously drive productivity and quality. - Refine existing operational workflows to improve efficiency, scale capacity, and support organizational growth. - Investigate integration issues, identify root causes, and partner cross-functionally to implement long-term solutions. - Guide clients through establishing technical connections across 400+ payroll providers. - Serve as the subject matter expert and primary liaison for Payroll Integrations, educating internal and external business partners. - Partner with stakeholders across Human Interest to streamline and optimize 401(k) contribution processing. - Champion a culture of accountability, ownership, and continuous improvement while fostering a fun, energetic, and collaborative team environment. What you bring to the role - 3+ years in a SaaS environment or the retirement industry (experience in payroll or 401(k) contribution processing preferred). - 1-2+ years of experience in a team lead, supervisory, or direct people management role. - Proven track record managing high-volume accounts and overseeing complex projects or implementations. - Previous experience leading a team is a plus. - Experienced in defining goals, success metrics, and key performance indicators (KPIs) to measure and drive team productivity. - Demonstrated ability to streamline operations, improve efficiency, and execute against aggressive targets. - Skilled at prioritizing competing demands, determining urgency, and executing detailed action plans in a fast-paced, high-growth software environment. - Exceptional written, verbal, and presentation skills with a track record of effective collaboration across departments and organizational levels. - Strong interpersonal skills with a knack for guiding teams, resolving conflicts, and making sound decisions under pressure. - Bachelor’s degree in Business, Operations, or a related discipline preferred. Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized bu