Manager of Retail Growth (Client Services)

Manager of Retail Growth (Client Services)

IA Retail: Transformative. Humanistic. Experiential.

At IA Retail, we're shaping the future of consumer experience through design that connects people, brands, and culture.

As part of IA Interior Architects , we combine the focus, expertise, and agility of a dedicated retail studio with the reach and perspective of a global design leader. Our work spans continents, time zones, and sectors—from high-concept flagship environments to complex, large-scale rollout programs.

Wherever we work, our approach is human-centered, grounded in insight, and driven by consumer experience.

Our team members are collaborative, creative, professional, entrepreneurial, and passionate about retail. Joining our team requires leadership, strategic thinking, collaboration, humor, and a genuine desire to help grow exceptional client relationships.
Position Summary:

We are seeking a Manager of Retail Growth to serve as a strategic growth partner to IA Retail's Client Services Director and Retail leadership team.

This role is intentionally designed as a growth planning and execution position—not a traditional business development role. The Manager of Retail Growth is responsible for helping drive the Retail practice's growth strategy through business planning, pursuit management, pipeline visibility, performance reporting, and cross-functional coordination.

Working closely with the Client Services Director, Retail leadership, and Corporate Marketing, this individual ensures that growth initiatives are organized, measurable, and aligned with long-term revenue goals. The role enables leadership to focus on client relationships and business development by coordinating priorities, driving accountability, and helping position the practice for sustained success.
Key Responsibilities:
Growth Strategy & Planning

- Support the development and execution of annual, quarterly, and strategic retail growth plans.

- Partner with the Client Services Director to identify target accounts, market priorities, and growth opportunities.

- Help translate strategic initiatives into actionable plans with measurable outcomes.

- Monitor progress toward revenue objectives and recommend adjustments as business priorities evolve.

Pipeline & Pursuit Management

- Coordinate pursuit activity across active opportunities and target accounts.

- Maintain visibility into the Retail pipeline, ensuring accurate forecasting and opportunity tracking.

- Oversee proposal development, interview preparation, and pursuit coordination.

- Drive follow-through across pursuits to ensure timely execution and accountability.

Performance & Business Intelligence

- Develop and maintain dashboards and reports that track key growth metrics and KPIs.

- Analyze pipeline performance, win rates, market activity, and revenue trends.

- Provide leadership with actionable insights that support informed business decisions.

- Help identify opportunities to improve pursuit effectiveness and overall growth performance.

Marketing & Leadership Alignment

- Serve as the primary coordination point between Retail leadership and Corporate Marketing.

- Help prioritize conferences, industry events, sponsorships, speaking engagements, and client-facing activities that support growth objectives.

- Coordinate internal communications, priorities, and follow-up across growth initiatives.

- Ensure alignment between marketing efforts, pursuit strategy, and business development goals.

Client Services Support

- Enable the Client Services Director and Retail leadership to focus on client engagement and relationship development.

- Operate as a strategic thought partner by anticipating needs, identifying priorities, and driving execution.

- Represent the Retail practice in selected internal and external meetings, events, and industry activities.

Qualifications:

- Bachelor's degree in Marketing, Business, Architecture, Interior Design, Design Strategy, Communi