Manager of Corporate Application Support Services
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Manager of Corporate Application Services leads and develops a high-performing team that supports the execution and adoption of IT Operation initiatives. This role partners with the Service Desk and cross-functional teams to ensure projects are delivered on time and meet the needed objectives. The Manager will also be a hands-on leader that will oversee the ongoing maintenance and enhancements for corporate level applications. The Manager uses data-driven insights to improve performance, champion change management, and deliver measurable gains in efficiency, service quality, and team effectiveness.
Essential Functions
- Provide oversight of project activities and resolve escalated issues to support successful project delivery.
- Identify opportunities for automation, drive process innovation, and implement efficient and scalable ways of working.
- Provide regular project reporting to leadership and key stakeholders.
- Gather and review IT related data to identify trends and areas for improvement.
- Collaborate across the organization to support and refine IT processes that meet the future needs of the business.
- Oversee the development and growth of the team including coaching, performance management, etc.
- Travel to our various offices on a regular basis.
- Perform other related duties as assigned.
Essential Knowledge, Skills, and Abilities
- Able to effectively communicate both verbally and in writing to accurately convey messages with both technical and non-technical stakeholders
- Strong project management skills, including knowledge of project management methodology
- Strong technical knowledge across a wide range of systems, hardware, software and networking platforms In-depth knowledge of Azure, M365 and Active Directory
- Able to work in a dynamic, fast-paced environment and keep pace with organizational changes.
- Excellent decision-making and leadership capabilities required
- Able to manage multiple tasks and prioritize effectively with a strong attention to detail
- Able to lead people and manage processes to achieve organizational goals
- Commitment and ability to cultivate a diverse and inclusive work environment.
Education/Certification
- Bachelor’s in information technology or a business discipline is preferred
- Agile-related training and certification are preferred.
Experience
- 5+ years of experience in an IT technical role
- 3-5+ years of recent experience working within a technical ticketing system (Atlassian preferred)
- 1-3+ years of project management experience
- 1-3 years of leadership experience with a geographically distributed team preferred
- Experience troubleshooting, diagnosing, and analyzing technical issues and implementing creative and sustainable solutions.
Compensation and Benefits
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Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!
- Compensation: $87,360 to $109,200 annualized with a 10% AIP opportunity
Application Guidelines:
For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.
Working Conditions
This is a remote position. Employees are expected to maintain a dedicated and professional workspace that supports productivity and confidentiality. This requires reliable internet access and the ability to be on camera to participate in virtual meetings and communications during standard business hours. Work is primarily performed in a home office environment. Flexible work hours may be available, though employees must be able to collaborate effectively across time zones and attend scheduled meetings during core business hours. May require extended periods of computer use and sitting. Occasional travel or in-person meetings may be required