Manager of Client Delivery & Process Improvement

This is a remote position.
FUSION GROWTH PARTNERS
Manager of Client Delivery & Process Improvement
Remote — Nationwide
Full-Time
$100,000 – $120,000 base + performance bonus

Not available in CA, IL, NY
The Opportunity
This is not a process analyst role. This is a builder role. You will own how work moves, how clients experience us, and how we get better — month after month.

Fusion Growth Partners is a fast-moving marketing and operations agency that builds and runs complete growth systems for our clients. We have a strong execution team, experienced project managers, and real momentum — and we’re bringing in someone sharp to make it all run better.

You will sit as a peer to our execution leads and project managers. No managing down. You win through influence, data, and trust. Your single obsession: make every client delivery faster, tighter, and more impressive than the one before it.

This role has a clear growth path. We are building toward a VP of Operations and eventually a Chief Delivery Officer role. The right person will be the obvious choice for that seat. If you want a launchpad, not a landing spot, this is the right move.
What You’ll Own
- Map and document every core delivery workflow — from ticket intake through every department hand-off to final client output.

- Instrument those workflows with metrics that matter: turnaround time, hand-off failure points, rework rate, and client experience moments.

- Partner with execution leads and project managers to redesign broken or slow processes and drive adoption without direct authority.

- Optimize the coordination of offshore and onshore staff across every workflow.

- Design the delivery experience for new and existing services with one explicit goal: wow the client, not just meet spec.

- Find where cost can be reduced without degrading quality — and identify where added investment buys disproportionate client delight.

- Build the systems and reporting that give leadership clear visibility into delivery health at any moment.

What We’re Looking For
- 3–6 years in delivery operations, agency or BPO operations, process improvement, or operations consulting at a services company — not a factory floor.

- Direct, hands-on experience coordinating offshore and onshore teams. This is non-negotiable.

- Strong project management foundation; comfortable as a true peer to experienced PMs.

- Demonstrated ability to redesign workflows and get adoption through influence, not authority.

- Sharp instincts for team dynamics and the human side of process change.

- High technical fluency — you build and instrument processes in real systems, read the data, and find the bottleneck. Lean Six Sigma Green Belt is a useful signal but not a requirement.

- Hungry, career-minded, and genuinely motivated to grow into a senior operations leadership role.

Compensation
Base Salary

$100,000 – $120,000

Performance Bonus

10–20% tied to delivery metrics and client satisfaction
Location

Remote — any state except California or New York
Why Fusion

Fusion Growth Partners invests directly into our clients’ businesses — funding the infrastructure, staff, marketing, systems, and operations — and we earn our return when they grow. We have skin in the game. That means delivery is not a support function here. It is the product.

You will be joining a team that is honest about what is broken and motivated to fix it. The execution team and project managers are solid. What’s missing is the person who makes the whole machine run cleaner. That’s this role.
How to Apply
Send your resume and a short note about a process you redesigned — what was broken, what you changed, and what happened. We read every one.

Requirements
Must-Have Requirements

You have done this before — really done it. Not documented processes from the outside, but gone inside a broken workflow, redesigned it, dealt with the resistance, and got the team to actually change how they work. You can tell us a s