Manager, Cloud Operations

Job Details: Compensation & Role Details: Expected Salary Range: The expected base salary range for this role is between $125,000 – $135,000 CAD, depending on experience and qualifications Role Type: New role AI Disclosure: AI may be used during the hiring process. Manager, Cloud Operations Job Responsibilities - Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products - Manage production deployment of CORA Legal Group cloud applications and services - Prioritize tasks and set direction for Cloud Operations team members - Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms using mutually determined KPIs - Ensure that cloud systems are backed up, highly available, documented, and secure - Gather baseline performance information and establish related alerting mechanisms - Working with R&D management at BEC and RBRO, establish chains of custody and reporting/handoff procedures for bugs and incidents - Work with CORA Legal Group leadership to maintain existing SOC2 certifications and ensure that SOC2 requirements are continually met - Establish cloud security procedures; perform routine risk assessments and supervise periodic penetration testing - Proactively create and test remediation plans for anticipated issues - Find ways to continuously streamline and strengthen processes and capabilities using appropriate AI tools - Continually communicate status and promptly escalate issues to the appropriate team and department leaders - Act as advocate for Cloud Operations staff by identifying opportunities for future growth, recommending promotions, etc. - Build a culture of continuous growth and improvement within the Cloud Operations organization Required Skills - A track record of success in management of cloud architectures, including Azure and AWS - Significant experience in managing a team to oversee production cloud environments; strong team-building skills - Experience in designing, implementing, and maintaining CI/CD pipelines - Hands-on expertise in technology infrastructure including networking, compute, storage, and virtualization/containerization technologies - Excellent understanding of the architectural principles of cloud-based platforms (SaaS, PaaS, and IaaS) - Significant experiencing building and maintaining cloud infrastructure with IaC tools such as Terraform and Cloud Formation - Demonstrated experience with AI technologies, including usage of AI tools to generate and maintain CI/CD pipelines and enhance reporting/monitoring capabilities - Solid understanding of common software and application vulnerabilities, along with the ability and judgment to make quick decisions when necessary to mitigate risk and impact - Expertise in automating infrastructure, configuration and deployments - Significant experience with Application Performance Monitoring platforms such as New Relic or Datadog - Knowledge of a modern programming or scripting language (Python, Go, C#, Ruby, PowerShell, etc.) - Keen interest in DevOps methods and technologies (Docker, Kubernetes, Ansible, Git, Puppet, Chef, Jenkins, etc.) - Excellent verbal and written communication skills - Very strong time management and analytical skills - A positive, diplomatic, and professional demeanor; high emotional intelligence Preferred Skills - Significant experience with SOC2 and similar certifications or regulatory requirements, such as ISO 27001 and/or GDPR - Experience with compliance platform such as Druva, Vanta, or Secureframe Business Unit: RBRO Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few.