Managed Services Engineer

Employment Type: 1099 Contractor

Location: Remote (US based -- flexible hours)

Overview:
A growing IT services firm is seeking a dependable and experienced MSP Engineer to implement and support managed IT and cybersecurity solutions for B2B clients. This is a remote, project-based 1099 contractor role with the potential for ongoing retainer work as the client base expands. The ideal candidate is a self-starter who excels in a fast-paced, growth-focused environment and values clear communication, strong documentation, and client satisfaction.
Key Responsibilities:

- Lead onboarding and technical implementation for new clients, including:

- Google Workspace setup/configuration (MFA, security, admin controls)

- Third-party backup solutions (e.g., Backupify, Afi.ai)

- Endpoint detection & response (Guardz, Cynet, or similar platforms)

- Ticketing/PSA (HaloPSA) setup and workflow integration

- Ongoing patch management, vulnerability scanning, and reporting

- Provide Tier 2/3 support and incident response as needed (remote)

- Document all technical processes, configurations, and client environments

- Collaborate with sales/BDM and customer support to ensure seamless onboarding and high client satisfaction

- Maintain up-to-date knowledge of cybersecurity best practices and compliance requirements

What You'll Support & Deliver:

The clients managed services portfolio spans:

- Managed Detection & Response (MDR/XDR) with 24/7 monitoring, EDR, and rapid incident response (Guardz, Cynet)

- Ransomware & phishing protection, including user awareness training

- Multi-factor authentication (MFA) enforcement for secure access

- Automated cloud SaaS backup and recovery (Google Workspace, Microsoft 365, key business apps)

- ITSM & ticketing (HaloPSA) for streamlined support

- Network security & asset monitoring for all endpoints and networks

- Remote support for clients, wherever theyre located

- Regulatory compliance automation (HIPAA, PCI, SOC 2, cyber insurance)

- Vulnerability management & patch automation (AI-driven)

- Business enablement, including custom app/software development and hardware procurement/leasing

Core Systems & Tools:

- Google Workspace (Business/Enterprise)

- Guardz or Cynet (EDR/SOC platforms)

- Backupify, Afi.ai, or equivalent SaaS backup solutions

- HaloPSA (ticketing, documentation)

- NinjaOne or similar RMM (optional/plus)

- Security awareness training platforms (Guardz, KnowBe4)

- Remote support tools (TeamViewer, AnyDesk, etc.)

Expectations:

- Complete client onboarding projects within defined timelines (typically 12 weeks per client)

- Ensure all security controls and compliance requirements are implemented per DIS standards

- Maintain clear, proactive communication with clients and internal team

- Participate in regular check-ins and provide status updates on projects

- Maintain documentation for all assigned clients in HaloPSA or designated system

- Respond to support tickets or incidents within agreed SLAs (generally 2448 hours)

Qualifications:

- 3+ years experience in MSP, IT systems engineering, or cybersecurity roles

- Strong hands-on experience with Google Workspace admin, EDR, and SaaS backup

- Familiarity with PSA/ticketing systems (HaloPSA, ConnectWise, Autotask, etc.)

- Excellent documentation and client communication skills

- Self-starter, able to work independently and remotely

- Relevant certifications (Google Workspace Admin, CompTIA Security+, etc.) preferred but not required

Compensation:

- Project-based onboarding fee

- Monthly retainer for ongoing support (scales with client/user count)

- Opportunity to grow with the company as our MSP business expands

Originally posted on Himalayas