Maintenance Coordinator Virtual Assistant
Full-Time | Long-Term | Remote
Smartland is looking for an experienced Maintenance Coordinator Virtual Assistant to support our property management team. This is not an entry-level position. We need someone who can confidently coordinate maintenance requests, dispatch technicians, manage a high volume of work orders, and keep our CRM and spreadsheets accurate and up to date.
If you're highly organized, thrive in a fast-paced environment, and have previous property management or maintenance coordination experience, we'd love to hear from you.
Responsibilities
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- Coordinate maintenance requests from residents and property managers.
- Dispatch technicians and vendors efficiently.
- Schedule repairs and follow up to ensure timely completion.
- Track work orders and update their status.
- Maintain accurate records in the CRM.
- Manage and update spreadsheets used for maintenance tracking.
- Communicate with tenants, technicians, vendors, and internal team members.
- Prioritize urgent maintenance issues and keep all stakeholders informed.
- Ensure maintenance tasks are completed on time and documented properly.
Qualifications
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- AppFolio experience is REQUIRED and NON-NEGOTIABLE. Applications without AppFolio experience will not be considered.
- Previous experience as a Maintenance Coordinator, Property Management Assistant, or similar role.
- Experience handling a high volume of maintenance requests.
- Proven experience dispatching maintenance technicians and coordinating vendors.
- Strong proficiency with Google Sheets or Microsoft Excel.
- Experience maintaining and updating CRM systems.
- Excellent written and verbal English communication skills.
- Strong organizational and time management skills.
- Ability to multitask, prioritize, and work independently.
Preferred Qualifications
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- Background in residential property management.
- Experience coordinating maintenance vendors and technicians remotely.
- Familiarity with work order management systems.
Compensation
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- $560 USD bi-weekly
- Full-time, long-term remote position.
- Opportunity to grow with a fast-paced U.S.-based real estate company.
loc: International
Salary: $560 Bi-weekly
Originally posted on Himalayas